Veeva Vault Safety Support Consultant | L2/L3

Siro Clinpharm; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Siro Clinpharm is seeking a Veeva Vault Safety Support Consultant (L2/L3) with 5-8 years of hands-on experience. You will handle incidents, manage service requests, users and SLAs, and troubleshoot issues across the Vault Safety stack.

Collaboration with Veeva, external vendors, and internal teams is essential. The role focuses on Pharmacovigilance and Safety Case Management, requiring Veeva Vault Safety expertise and a valid certification.

Qualifications

• 5-8 years of experience in Veeva Vault Safety application support and administration.
• Strong incident management with SLA handling and stakeholder communication.
• Hands-on Veeva Vault Safety certification is required.
• Experience in Pharmacovigilance and Safety Case Management is advantageous.

Responsibilities

• Provide L2/L3 support for Veeva Vault Safety.
• Manage incidents, service requests, users, and SLAs.
• Troubleshoot issues and perform RCA.
• Support release/change management and system integrations.
• Coordinate with Veeva, vendors, and internal teams.
• Support Pharmacovigilance and Safety Case Management processes.

Skills

L2/L3 support

Troubleshooting

Education

Veeva Vault Safety Certification

Tools

Veeva Vault Safety

Job description

Veeva Vault Safety Support Consultant | L2/L3

We are hiring a Veeva Vault Safety Support Consultant with 5-8 years of experience in Veeva Vault Safety application support and administration.

Key Responsibilities:

• Provide L2/L3 support for Veeva Vault Safety.


• Manage incidents, service requests, users, and SLAs.


• Troubleshoot issues and perform RCA.


• Support release/change management and system integrations.


• Coordinate with Veeva, vendors, and internal teams.


• Support Pharmacovigilance and Safety Case Management processes.

Must Have: Veeva Vault Safety hands-on experience, L2/L3 support, Veeva certification, troubleshooting/RCA skills.

Location: Noida | Hyderabad | PAN India
Experience: 5-8 Years
Domain: Pharma / Life Sciences