VC-Officer Customer Care

Hdfc Bank; Kolkata District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading financial institution in Kolkata is seeking a customer service representative to ensure high-quality service aligned with standards. The ideal candidate will be responsible for meeting productivity targets, accurately processing customer requests, and ensuring compliance with audit guidelines. Exceptional communication skills are essential for this role. This position offers an opportunity to enhance customer experience while maintaining service excellence.

Qualifications

• Strong focus on ensuring service quality and compliance with auditing guidelines.
• Proven ability to meet productivity targets and handle customer requests efficiently.

Responsibilities

• Ensure delivery of service in line with standards for improving customer experience.
• Meet productivity targets on service levels and call handling times.
• Process customer requests promptly and accurately.

Skills

Good communication skills

Job description

Role & responsibilities

Job Purpose Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

• To ensure that the defined productivity targets on service levels, call handling time, quality parameters are met consistently
• To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and SQ guidelines.

Preferred candidate profile

Candidates who are having good communication skill