UX Designer - Assisted Service

Grapevine Round1 AI; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

eBay is seeking a UX Designer to reimagine internal customer support tooling and AI-powered experiences for global teammates. The role requires end-to-end design, user research, and partnership with cross-functional teams to streamline complex workflows.

It involves balancing high-pressure support environments with human-centered design principles to improve efficiency. The designer will work from India while collaborating closely with U.S.-based global teams.

Qualifications

• Experience designing UX for complex systems or internal tools.
• Plan and conduct user research including usability testing.
• Translate user needs into design solutions.
• Synthesize research into actionable insights.
• Prototype and wireframe designs.

Skills

UX design

User research

Prototyping

Wireframing

Job description

UX Designer - Assisted Service

eBay is seeking a UX Designer to reimagine internal customer support tooling and AI‑powered experiences for global teammates. The role requires end‑to‑end design, user research, and partnership with cross‑functional teams to streamline complex workflows. It involves balancing high‑pressure support environments with human‑centered design principles to improve efficiency. The designer will work from India while collaborating closely with U.S.‑based global teams.

Qualifications

• Experience designing UX for complex systems or internal tools
• Ability to plan and execute research, including usability testing
• Skilled at translating user needs into design solutions
• Ability to synthesize research into actionable insights
• Proficiency in prototyping and wireframing

About the Company

Global e‑commerce leader and well‑established tech company.