UX/CX Designer

Optum India; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Optum India is seeking a skilled UX Designer to join our global design team. You will own end-to-end design for web and mobile features, translating user research into intuitive, accessible interfaces that scale across products and platforms.

Collaborate with product managers, engineers, researchers, and global teams across time zones, contribute to the design system, and use AI-enabled tools to enhance research and workflows while maintaining strong design judgment.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years of experience designing digital products for web and mobile applications.
• Experience collaborating with cross-functional product teams and Agile environments.
• Portfolio demonstrating user-centered design across end-to-end product design.
• Proficiency with Figma for interface design, prototyping, and documentation.
• Knowledge of accessibility standards and inclusive design.

Responsibilities

• Partner with product managers, engineers, researchers, and fellow designers to deliver intuitive, user-centered digital experiences
• Own the end-to-end design of assigned features, from discovery through delivery, producing high-quality flows, wireframes, mockups, prototypes, and supporting design documentation
• Translate user research, analytics, and business insights into design solutions that balance user needs, business goals, and technical feasibility
• Explore multiple design concepts, iterate based on user feedback and testing, and continuously refine experiences throughout the product lifecycle
• Apply user-centered design principles, accessibility standards, and enterprise design patterns to create inclusive and scalable experiences
• Contribute to and leverage the design system by using reusable components and helping improve consistency across products
• Collaborate effectively with globally distributed teams, including partners across multiple time zones, while communicating design decisions clearly and confidently
• Partner with research teams to support usability studies and incorporate findings into product improvements
• Leverage AI-enabled tools responsibly to improve research, ideation, documentation, and design workflows while maintaining solid design judgment
• Review implemented experiences with engineering to help ensure designs are delivered accurately and meet quality expectations
• Participate in Agile product development activities, including planning, design reviews, and iterative delivery
• Demonstrate curiosity, adaptability, and a continuous learning mindset while contributing to a collaborative design culture
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

Skills

User-centered design

Agile product development

Cross-functional collaboration

Excellent communication

Accessibility standards knowledge

Education

Undergraduate degree or equivalent experience

Tools

Figma

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Partner with product managers, engineers, researchers, and fellow designers to deliver intuitive, user-centered digital experiences
• Own the end-to-end design of assigned features, from discovery through delivery, producing high-quality flows, wireframes, mockups, prototypes, and supporting design documentation
• Translate user research, analytics, and business insights into design solutions that balance user needs, business goals, and technical feasibility
• Explore multiple design concepts, iterate based on user feedback and testing, and continuously refine experiences throughout the product lifecycle
• Apply user-centered design principles, accessibility standards, and enterprise design patterns to create inclusive and scalable experiences
• Contribute to and leverage the design system by using reusable components and helping improve consistency across products
• Collaborate effectively with globally distributed teams, including partners across multiple time zones, while communicating design decisions clearly and confidently
• Partner with research teams to support usability studies and incorporate findings into product improvements
• Leverage AI-enabled tools responsibly to improve research, ideation, documentation, and design workflows while maintaining solid design judgment
• Review implemented experiences with engineering to help ensure designs are delivered accurately and meet quality expectations
• Participate in Agile product development activities, including planning, design reviews, and iterative delivery
• Demonstrate curiosity, adaptability, and a continuous learning mindset while contributing to a collaborative design culture
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Undergraduate degree or equivalent experience
• 4+ yearsof experience designing digital products for web and mobile applications
• Experience collaborating with cross-functional product teams, including product management, engineering, and user research
• Experience working in Agile product development environments
• Solid portfolio demonstrating user-centered design across the end-to-end product design process
• Proficiency with Figma for interface design, prototyping, and design documentation
• Solid understanding of user experience design principles, information architecture, interaction design, and visual design fundamentals
• Solid communication and presentation skills with the ability to explain design decisions and incorporate feedbackUnderstanding of accessibility standards and inclusive design best practices

Preferred Qualifications

• Experience designing enterprise software or complex digital products
• Experience collaborating with global teams, including U.S.-based stakeholders
• Healthcare experience is preferred but not required. Experience designing products in similarly complex or regulated industries including insurance, financial services, retail, telecommunications, life sciences, pharmaceuticals, or enterprise software is also valued
• Experience using AI-enabled tools to enhance research, ideation, documentation, or design workflows

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.