UT Technician

Wise; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for professional development

Collaborative work environment

Chance to work on cutting-edge technology projects

Job summary

Wise is seeking an Experienced IT Support Specialist to join our team in Hyderabad. You will provide support for both Windows and Apple environments, manage endpoint support, and ensure high-quality ticket management. The ideal candidate has over 2 years of experience in IT support, is proficient with endpoint management tools, and has excellent documentation skills. Join us for a chance to work on innovative technology projects in a diverse and inclusive environment.

Qualifications

• 2+ years of experience in an IT support role.
• Hands-on experience with endpoint management tools.
• Excellent documentation skills.

Responsibilities

• Provide IT support and troubleshooting for Windows and Apple environments.
• Manage endpoint support including Kandji and Intune.
• Document work thoroughly and create guides.

Skills

Troubleshooting Windows operating systems

Troubleshooting Mac operating systems

Endpoint management tools

Documentation skills

Experience with Jira

2FA solutions such as OKTA

Problem-solving

Ability to work under pressure

Team collaboration

Tools

Kandji

Microsoft Intune

Job description

We are looking for an Experienced IT Support Specialist to join our team in our Hyderabad office. Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition.

Key Responsibilities

• Provide IT support and troubleshooting for both Windows and Apple environments.
• Manage endpoint support, including expertise in Kandji and Intune.
• Identify and suggest potential areas for improvement.
• Be an encyclopaedia on Wise's IT products and services.
• Document work thoroughly and create guides for fellow technicians and customers.
• Install, modify and repair computer hardware and software.
• Help acquaint new users with tools & tech in Wise.
• Ensure high-quality ticket management and understand the importance of efficient issue tracking.
• Procurement and vendor management.

Qualifications

• Have 2 years or more experience in an IT support role.
• Proficient in troubleshooting Windows and Mac operating systems.
• Hands‑on experience with endpoint management tools such as Kandji and Microsoft Intune.
• Excellent documentation skills, including the ability to create guides and manuals.
• Experience with Jira/Atlassian or similar ticketing/project management tools.
• Experience with 2FA solutions such as OKTA.
• You enjoy helping people and solving problems by nature.
• Ability to work under pressure.
• Passionate about computing and user experience.
• Comfortable working both independently and as part of the team as the situation requires.
• Researching solutions and the latest technology is second nature to you.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on cutting‑edge technology projects.
• Collaborative and supportive work environment.
• Continuous learning and professional development opportunities.
• Chance to make a significant impact in a growing organisation.

Additional Information

We believe teams are strongest when they are diverse, equitable and inclusive. Our culturally diverse team celebrates its differences and supports each other to progress in their careers. Wise strives to make everyone feel respected and empowered.