Urgent Hiring Medical Insurance Process | Airoli | Fresher Hiring

THE Career Artist; Navi Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A premier staffing agency is seeking a Customer Service Specialist for a night shift role in US healthcare. Responsibilities include managing customer calls, ensuring service quality, and maintaining compliance standards. Eligible candidates must have a degree in certain fields and possess excellent English communication skills. The position offers a comprehensive benefits package with career growth opportunities and is located in Navi Mumbai.

Benefits

CTC of 2.40 LPA

3,000 Night Allowance

Performance-based incentives

Insurance benefits

10-Day Virtual Training

Qualifications

• Graduates only; technical degrees like BTech or MBA are not eligible.
• Flexibility to work in rotational shifts is required.

Responsibilities

• Handle inbound & outbound customer calls.
• Deliver timely and accurate resolutions at high productivity.
• Build client & domain knowledge for first-call resolution.
• Ensure adherence to SLAs, CSAT, and Compliance standards.
• Document queries/issues and follow up effectively.

Skills

Excellent English communication skills

Basic MS Office skills

Education

Graduates in B.Com, B.A, BBA, BSc, BPharma

Job description

HIRING ALERT | CUSTOMER SERVICE SPECIALIST US HEALTHCARE (NIGHT SHIFT)

Role: Customer Service Specialist US Healthcare

Location: Airoli, Navi Mumbai (Work from Office)

Shift: Night Shift | 5 Days Working

We are looking for smart professionals with excellent communication skills and a great attitude to deliver outstanding customer experiences!

Your Impact

• Handle inbound & outbound customer calls
• Deliver timely and accurate resolutions at high productivity
• Build client & domain knowledge for first-call resolution
• Ensure adherence to SLAs CSAT, Handle Time, Customer Effort
• Maintain quality & compliance standards
• Document queries/issues and follow up effectively
• Support operational improvements

Eligibility

• Graduates in B.Com, B.A, BBA, BSc, BPharma
• Not Eligible: BTech, MTech, MCA, BCA, MBA, Hotel Mgmt., or other specialized/technical streams
• Excellent English communication skills mandatory
• Basic MS Office skills required
• Flexible to work in rotational shifts

Compensation & Benefits

• CTC: 2.40 LPA + 3,000 Incentives + 3,000 Night Allowance
• 10-Day Virtual Training
• Defined career growth roadmap
• Performance-based incentives
• Talent development & skill enhancement programs
• 5-day workweek for work-life balance
• Collaborative & engaging work culture
• Insurance benefits

Apply Now & Kickstart Your Career in US Healthcare!

HR Contacts:

• Tabitha: 9514273632