Urgent Hiring For Inbound Team leader

Five Splash Infotech; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

FiveS Digital is hiring an Inbound Operations Team Leader to manage daily operations, lead customer service teams, and drive service quality. You will oversee staffing, scheduling, and training to ensure seamless service delivery in a fast-paced BPO environment.

You will monitor KPIs, ensure SLA adherence, handle escalations, and conduct performance reviews to boost productivity and client satisfaction. Based in Navi Mumbai, the role requires strong leadership and communication skills.

Responsibilities

• Manage daily operations and lead customer service teams.
• Monitor KPIs and SLA adherence; handle escalations and drive productivity and quality.

Job description

Posted: 2 days ago Openings: 2 Applicants: Less than 10

Hiring an Inbound Operations Team Leader to manage daily operations, lead customer service teams, monitor KPIs, ensure SLA adherence, handle escalations, conduct performance reviews, and drive productivity, quality, and customer satisfaction.

Skills highlighted with ‘‘ are preferred keyskills

FiveS Digital is a technology and BPO company that provides digital solutions and services across various sectors like contact centers, e-commerce, healthcare, and finance. It offers services such as custom software development, RPA, DevOps consulti

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