Universal Banker Leader-STA - 6 months

HSBC; Delhi Cantonment; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HSBC India in Delhi invites applications for a Universal Banker Leader at our branch. The role focuses on greeting customers, delivering expert advice on digital channels, addressing simple servicing queries, and guiding customers to appropriate services.

You will undertake lower risk product sales, participate in the EDRAS process, promote multi-channel engagement, and uphold fraud prevention, compliance, and excellent service standards.

Qualifications

• Graduate or Postgraduate with experience in Banking.
• Must be able to engage customers and identify needs.
• Strong interpersonal and communication skills are required.
• Familiarity with AML and sanctions training is expected.
• Ability to promote multi-channel engagement and guide customers to digital channels.

Responsibilities

• Engage and Discover Customer Needs on Branch Entry.
• Acquire New to Bank Customers.
• Deliver Service Excellence.
• Promote and deliver Multi-Channel Engagement.
• Support the Branch.
• Protect the Bank - vigilantly prevent fraud and ensure regulatory compliance.

Skills

Customer engagement

Digital channels

Cross-selling

Communication skills

Education

Graduate or Postgraduate

Tools

EDRAS sales process

Job description

Some Careers Open More Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

Wealth & Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer‑centric propositions and innovative and efficient distribution channels.

Job Introduction Universal Banker Leader

A branch-based customer facing role focused on servicing to primarily meet and greet customers upon branch entry and provide expert advice on digital channels, respond to any simple servicing queries and direct to appropriate channels.

Undertake lower risk product sales (up to and including account opening) and use EDRAS sales process to discover more complex customer needs for referral to sales staff and/or branch specialists. Deliver customer service proposition by providing consistently excellent customer experience and engaging assisting customers to use Digital/self‑service channels where appropriate.

Principal Responsibilities

• Engage and Discover Customer Needs on Branch Entry
• Acquire New to Bank Customers
• Deliver Service Excellence
• Promote and deliver Multi‑Channel Engagement
• Support the Branch
• Protect the Bank - through vigilance against fraud, Knowing your customer, adhering to regulations/policies and minimizing operational risk

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Education Qualifications

Graduate / Postgraduate with a minimum of 5-10 years of experience in Banking Industry.

Education Qualifications / Certifications and Requirements:

Other Requirements

• Deliver at pace and have a hands‑on approach
• Be result oriented and dynamic
• have brilliant Interpersonal and communication skills
• Basic Banking Industry knowledge
• Mandatory to successfully complete Anti‑Money Laundering and Sanctions training and post‑course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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