Troubleshooting Engineer

Schneider Electric Corp; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Schneider Electric in India seeks a service professional to monitor and troubleshoot BMS/EMS, manage HVAC controls, and handle network connectivity issues. The role emphasizes root-cause analysis, customer support, and coordinating site activities with preventive maintenance.

Ideal candidates will have strong problem-solving skills and the ability to manage escalations, delivering reliable service reports and customer satisfaction.

Qualifications

• Experience with troubleshooting and monitoring BMS/EMS.
• HVAC controls knowledge and building automation.
• Strong root cause analysis and corrective actions.
• Excellent customer service and handling escalations.
• Familiarity with network/connectivity issues and resolutions.

Responsibilities

• Monitor and troubleshoot Building Management Systems (BMS) and Energy Management Systems (EMS).
• Handle HVAC controls and building automation knowledge.
• Resolve network and connectivity issues.
• Perform root cause analysis and corrective actions.
• Provide customer support and manage escalations.
• Coordinate site activities, conduct preventive maintenance, and generate service reports.

Skills

BMS troubleshooting

HVAC systems

Network issue resolution

Root cause analysis

Customer service

Tools

BACnet

Modbus

Job description

Roles and Responsibilities :

• Monitor and troubleshoot Building Management Systems (BMS) and Energy Management Systems (EMS).
• Handle HVAC controls and building automation knowledge.
• Resolve network and connectivity issues.
• Perform root cause analysis and corrective actions.
• Provide customer support and manage escalations.
• Coordinate site activities, conduct preventive maintenance, and generate service reports.

Job Requirements :

• Experience in troubleshooting and monitoring Building Management Systems (BMS), HVAC systems, and other relevant technologies.
• Knowledge of communication protocols such as BACnet, Modbus, and others.
• Ability to perform root cause analysis and implement corrective actions.
• Strong problem-solving skills and attention to detail.
• Excellent customer service skills and ability to handle escalations.
• Familiarity with network and connectivity issues and their resolution.