Travel Ops Sourcing Associate

1001 Syneos Health, LLC; Hyderabad; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Syneos Health is seeking a Travel Operations Sourcing Associate to support the day-to-day execution and management of the company's global travel program from India. You will liaise with travelers, travel suppliers, and internal stakeholders to ensure smooth travel experience and policy compliance.

You will handle travel system administration, reporting, data validation, and continuous process improvements, contributing to a high-performing travel program that supports clinical studies and

Responsibilities

• Travel Operations & Issue Resolution: first point of contact for travel inquiries; resolve booking and policy issues.
• Reporting & Data Support: extract and maintain reports and dashboards from travel systems.
• Program Support: manage the preferred hotel program and supplier adoption; monitor rate loading and availability gaps.
• System Administration: maintain traveler profiles and assist in system updates and documentation.
• Continuous Improvement: identify inefficiencies and support new processes and user training.

Job description

Travel Ops Sourcing Associate Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know: Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Travel Operations Role Overview: Support the day-to-day execution and operational management of the company's global travel program. Provide support to employees experiencing travel-related issues, assist with travel system administration, supplier program support, and travel policy compliance. This is a highly operational and service-focused role, acting as a key liaison between travelers, BCD Travel, and internal stakeholders to ensure a smooth travel experience.

Key Responsibilities: Travel Operations & Issue Resolution

Act as the first point of contact for travel-related inquiries and issues, including: Booking errors, Ticketing issues, Policy-related questions, Travel tool navigation support (Concur & Cytric). Support troubleshooting within Concur Travel (including New Concur Travel) and elevate technical issues when needed. Coordinate with BCD Travel to resolve service delivery issues. Monitor and track recurring issues and identify trends. Maintain issue logs and resolution trackers. Respond to employee inquiries regarding: Travel policy, Booking process, Travel tools and resources. Support traveler communications related to policy updates, process changes, and travel program initiatives.

Reporting & Data Support

Extract and prepare standard reports from BCD DecisionSource and Concur. Maintain operational trackers and reporting dashboards. Perform basic data validation to support reporting accuracy. Assist with travel compliance.

Program Support

Assist in managing the preferred hotel program. Help monitor hotel compliance and preferred supplier adoption. Track rate loading issues and hotel availability gaps. Support audits of negotiated rates versus booked rates. Maintain supplier issue logs and follow up on resolutions when required.

System Administration

Assist with traveler profile maintenance in Concur. Support user access requests and basic system administration activities. Assist in testing and validation of system updates, enhancements and configuration changes. Maintain user guides, FAQs, and process documentation.

Continuous Improvement

Identify recurring operational issues and process inefficiencies. Support implementation of new travel processes and tool enhancements. Assist with user training and change management activities. Recommend opportunities to improve traveler experience and operational efficiency.

Get to know Syneos Health. Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com

Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Discover what our Syneos Health colleagues already know: work here matters everywhere. Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what’s best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.