Travel Desk Executive

Writer Corporation; Navi Mumbai; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A travel management company based in Navi Mumbai is seeking a Travel Desk Executive with 1-2 years of experience. The role involves managing travel bookings, handling customer inquiries, and coordinating with airlines and hotels. Proficiency in GDS systems, especially Amadeus, and excellent communication skills are essential for success. This position offers the chance to work in a dynamic environment focused on customer service excellence.

Qualifications

• 1-2 years of experience in a similar role.
• Proficiency in handling international voice process calls.
• Strong knowledge of GDS systems for efficient ticket booking.

Responsibilities

• Manage travel bookings, cancellations, and amendments efficiently.
• Coordinate with airlines, hotels, and travel partners to resolve issues.
• Handle customer inquiries and provide excellent service.

Skills

Customer service

Communication skills

Problem-solving

Tools

GDS systems (Amadeus)

Job description

Roles and Responsibilities

• Manage travel bookings, cancellations, and amendments efficiently.
  
• Coordinate with airlines, hotels, and other travel partners to resolve issues promptly.
  
• Handle customer inquiries and provide excellent service via phone calls.
  
• Process ticket refunds, exchanges, or upgrades according to company policies.
  
• Maintain accurate records of all transactions and updates.
  

Desired Candidate Profile

• 1-2 years of experience in a similar role (travel desk executive).
  
• Proficiency in handling international voice process calls.
  
• Strong knowledge of GDS systems (Amadeus preferred) for efficient ticket booking.
  
• Excellent communication skills with ability to work under pressure.