Travel Desk Executive

Abhinandan Ventures; Mumbai; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A corporate travel management company based in Mumbai seeks a Corporate Travel Desk Executive to coordinate corporate travel arrangements efficiently. The successful candidate will manage bookings, ensure compliance with travel policies, and provide exceptional customer service to employees. With strong organizational and communication skills, you will assist in resolving travel-related issues and maintain clear records. A Bachelor's degree and at least 5 years of relevant experience are essential for this role.

Qualifications

• 5+ years of experience in travel coordination or related roles preferred.
• Strong organizational skills to manage multiple travel arrangements accurately.
• Excellent communication and interpersonal skills to interact with employees.

Responsibilities

• Assist employees with travel requests including bookings and itineraries.
• Collaborate with vendors to secure reservations and services.
• Monitor travel-related expenses to ensure budget compliance.

Skills

Travel coordination

Customer service

Communication skills

Organizational skills

Education

Bachelor's degree in ITA, Business Administration, or related field

Tools

Travel booking platforms

Microsoft Office Suite

Job description

Location : Lodha Excelus, Lower Parel, Mumbai

Time : 12 pm to 9 pm

Workdays: 6 Days / Week

Position Overview

As a Corporate Travel Desk Executive, you will be an integral part of the travel management team, responsible for assisting in the coordination and execution of corporate travel arrangements for our organization. Your role will involve working closely with employees, travel suppliers, and team members to ensure smooth travel experiences while adhering to company policies and budget constraints.

Key Responsibilities

Travel Coordination:

Assist employees with travel requests, including booking flights, accommodations, transportation, and other travel‑related services.

Collaborate with travel agencies, airlines, hotels, and other vendors to secure reservations and services as needed. Communicate travel itineraries, confirmations, and changes to employees in a timely manner.

Booking and Reservation:

Utilize travel management software and booking platforms to create and manage travel itineraries. Ensure accuracy in booking details, including dates, times, traveller information, and preferences.

Policy Compliance:

Familiarize yourself with the company's travel policies and guidelines and ensure that all travel arrangements adhere to these standards.

Assist employees in understanding and adhering to travel policies and procedures.

Expense Management:

Monitor travel‑related expenses to ensure alignment with approved budgets and cost‑control measures. Review expense reports, receipts, and invoices to verify accuracy and compliance.

Communication:

Maintain clear and professional communication with employees, travel suppliers, and other relevant stakeholders. Address inquiries, concerns, and requests related to travel arrangements promptly and effectively.

Documentation and Reporting:

Maintain organized records of travel bookings, confirmations, changes, and cancellations. Prepare and provide regular reports on travel expenses, trends, and booking statistics.

Problem Resolution:

Assist in resolving any travel‑related issues or disruptions, such as flight delays, cancellations, or changes to itineraries. Collaborate with relevant parties to find suitable solutions and minimize inconvenience for travelers.

Customer Service:

Provide exceptional customer service to employees by offering travel solutions, information, and assistance in a professional manner.

Qualifications and Requirements

• Bachelors degree in ITA, Business Administration, or a related field (or equivalent experience).
• Previous experience (5+ years) in travel coordination or related roles, preferably within a corporate environment. Proficiency in using travel booking platforms, Microsoft Office Suite, and communication tools.
• Strong organizational skills and attention to detail to manage multiple travel arrangements accurately. Excellent communication and interpersonal skills to interact with employees, vendors, and team members. Basic understanding of travel industry trends, travel suppliers, and booking processes.
• Ability to prioritize tasks, meet deadlines, and handle urgent travel requests effectively. Problem‑solving abilities to address travel‑related challenges and concerns.
• Familiarity with travel regulations, compliance considerations, and data protection guidelines.

Office Location

Mumbai

Note

This job description is intended to outline the general responsibilities and qualifications of the Corporate Travel Desk Executive role. It is not an exhaustive list of all tasks, duties, and responsibilities that may be required. The role's responsibilities and expectations may evolve over time to meet the changing needs of the organization.