Travel Agent - Schedule Change

Etraveli Group; Mumbai; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Term Life Insurance

Mediclaim (Health Insurance)

Meal Coupons

Performance Incentives

Learning & Development

Job summary

Etraveli Group, a leading flight technology provider, seeks energetic customer service professionals in Mumbai to process schedule changes, handle inquiries, and coordinate with airlines for alternative options. You will work with a cross-functional team to resolve misconnections while delivering strong service levels.

The role requires 1+ year in customer service, good communication, and willingness to work night shifts.

Qualifications

• Minimum 1 year of experience in the customer service industry.
• Knowledge of the Travel Industry would be a plus.
• Good written and verbal communication.
• Ability to work in different shifts (Includes night shift).
• Self-learning and being able to take initiative are very important.

Responsibilities

• Handle schedule change reservations with a target of 40 PNRs per day.
• Respond to customer queries via calls and chat (Schedule ChangeBookings).
• Report to Team Lead to help achieve goals.
• Check queues of a schedule change and contact Airlines for alternate options.
• Follow up on reservations and share available options with customers.
• Handle misconnections and obtain flight confirmations from Airlines.
• Multitask and adapt to new situations or role reversals.

Skills

Customer service

Communication skills

Shift flexibility

Travel industry knowledge

Job description

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2F Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; and Flygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Job Description :

• We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:
• Working on schedule change reservations a minimum of 40 PNRs a day
• Handling calls /chat of customer queries (Schedule Change Bookings)
• Reporting to the Team Lead to achieve goals
• Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
• Handle misconnections and get the flights confirmed by the Airlines.
• Multi-tasking and ready to adapt to new situations and challenges or role reversal

Requirements

• Minimum 1 year of experience in the customer service industry
• Knowledge of the Travel Industry would be a plus
• Good written and verbal communication.
• Ability to work in different shifts (Includes night shift)
• Self-learning and being able to take initiative are very important.

Benefits

What’s in it for You?

• Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.
• Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
• Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
• Meal Coupons: A tasty perk to fuel your workday—delicious meals or snacks on us!
• Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off—literally.
• Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions—boosting your skills and career progression.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.