Transportation Representative, NOC Rail

Amazon; Visakhapatnam; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A leading global e-commerce company in Visakhapatnam is seeking an L2 associate to serve as a primary interface with delivery partners. This role involves effective communication, problem-solving, and maintaining performance metrics. Ideal candidates should have a bachelor's degree or equivalent experience, preferably in a related field. Join an inclusive culture that empowers individuals to deliver exceptional results for customers.

Qualifications

• Bachelor's degree or equivalent, or experience in business requirements translation.
• Experience working for Amazon or related field is preferred.

Responsibilities

• Communicate clearly and professionally at all times.
• Provide efficient service to customers and delivery partners.
• Manage sensitive cases and escalate as needed.
• Maintain or exceed performance metrics.
• Identify trends and suggest process improvements.

Skills

Effective communication

Time management

Logical reasoning

Education

Bachelor's degree or equivalent

Undergraduate degree in mathematics/engineering/statistics/computer science

Job description

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Qualifications

• Bachelor's degree or equivalent, or experience translating customer needs into business requirements
• Undergraduate degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.