Transportation Representative, AV

Amazon; India; On-site; INR 700,000 - 900,000; Full time

Job summary

Amazon Dev Center India - Hyderabad seeks a Trans Ops Representative to streamline information flow between carriers, hubs, and warehouses. You will resolve issues impacting customer experience and business continuity, using data analysis to identify trends and drive process improvements.

The role requires strong Excel/SQL skills, English communication, and the ability to operate in a 24/7 environment. Join a fast-paced team supporting inbound and outbound logistics operations across North

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent English communication.
• Experience with data analysis and Excel.
• Willingness to work in a 24/7 shift.

Responsibilities

• Communicate with external carriers and internal teams.
• Pull data from databases using Excel, Access, SQL; perform ad hoc reporting.
• Develop and monitor performance metrics to drive business results.
• Define requirements for Amazon tech teams who build and enhance TOC tools.
• Assess business impact of trends and make data-based decisions.
• Escalate problems to owners and drive resolutions to completion.
• Work within tight time constraints to meet critical needs.
• Create and present weekly findings and variances in review forums.
• Deliver real-time customer experience in a 24/7 operating environment.

Skills

Data analysis

Communication

Attention to detail

24/7 shift adaptability

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

QuickSight

Pivot Tables

VLOOKUP

Job description

Description

A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Key job responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically elevate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum.
• Providing real-time customer experience by working in 24*7 operating environment.

Basic Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent verbal and written communication skills in English; comfortable speaking directly with North America based business customers.
• Strong attention to detail with the ability to research and validate data accurately.
• Working knowledge of Excel and basic data analysis tools.
• Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
• Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Preferred Qualifications

• Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
• Experience working directly with external or business customers over phone or email.
• Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Dev Center India - Hyderabad - A85 Job ID: A10521425