Transfer Agency, Associate 2

State Street; Mumbai City; On-site; INR 350,000 - 650,000; Full time

Job summary

State Street is seeking a Transfer Agency Associate in Mumbai to handle investor queries, process trade confirmations, and distribute monthly statements. The role requires strong verbal and written communication skills and readiness for night shifts.

You will maintain investor records, ensure AML/compliance, and collaborate with Fund Accounting, Compliance and Legal to deliver accurate, timely service to clients.

Qualifications

• Graduation in commerce is required.
• Proficiency in MS Office (Excel, Word, Outlook) needed.
• Strong verbal and written communication skills are essential.

Responsibilities

• Respond to investor queries via phone and email promptly.
• Process investor transactions including subscriptions, redemptions, transfers and switches.
• Maintain and update investor records accurately in the system.

Skills

Verbal communication

Written communication

Excel

AML/compliance knowledge

Client services

Education

Graduation in commerce

Tools

MS Office

Job description

Who we are looking for:

Looking for a candidate who will be responsible for handling investors’ queries, distribution of trade confirmations and monthly statements to investors. Candidate should have good verbal & written communication skills. Preferable location: Mumbai. Ready to work in any shift, including night shift.

Why this role is important to us:

A Transfer Agency Associate plays a vital role within asset management and fund administration firms, acting as a crucial link between investors, fund managers, and regulatory authorities. The position primarily involves processing investor transactions, maintaining accurate records, and ensuring compliance with industry regulations.

What you will be responsible for:

As Associate 2 you will:

• Client Services: Respond promptly to investor and client queries via phone and email, resolving issues and providing information as required.
• Transaction Processing: Handle daily investor-related transactions such as subscriptions, redemptions, transfers, and switches, ensuring accuracy and timeliness.
• Record Maintenance: Maintain and update investor records within the system, ensuring all data is correct and up to date.
• Anti-Money Laundering (AML) and Compliance: Perform due diligence checks, monitor for suspicious activities, and ensure all processes comply with AML and regulatory requirements.
• Reporting: Prepare and deliver periodic and ad-hoc reports for clients, management, and regulatory authorities.
• Document Management: Process and archive legal and compliance documents, ensuring they are filed in accordance with company policies.
• Collaboration: Work closely with other departments such as Fund Accounting, Compliance, and Legal to ensure seamless service delivery

What we value:

These skills will help you succeed in this role:

• These skills will help you succeed in this role:
• Good domain knowledge
• Good verbal & written communication
• Excel knowledge
• Critical thinking and problem solving

Education & Preferred Qualifications:

Graduation in commerce

Proficiency in MS Office

Additional requirements:

Mutual Fund and Capital Market knowledge is added advantage

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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