Trade Desk Manager

IDFC FIRST Bank; Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

IDFC FIRST Bank is seeking a Trade Desk Manager to oversee trade and forex operations across branches in Mumbai. In this role, you will ensure the timely and compliant processing of trade transactions while delivering exceptional customer service. Candidates should have a graduate degree and at least 5 years of relevant experience, specifically in trade and forex operations. The ideal candidate will demonstrate strong regulatory knowledge, analytical skills, and a commitment to customer excellence.

Qualifications

• 5+ years of relevant experience in trade and forex operations, preferably within branch banking.
• Proficiency in handling documentation for complex financial transactions.

Responsibilities

• Review and process trade documents submitted by branches.
• Ensure timely and accurate execution of all trade and forex operations.
• Verify compliance with RBI, FEMA guidelines, and internal policies.
• Manage exceptions and track transaction status.
• Handle client complaints efficiently and ensure resolution.
• Engage proactively with key clients for service delivery.
• Coordinate with internal stakeholders for timely transaction processing.

Skills

Trade finance knowledge

RBI & FEMA regulations understanding

Analytical skills

Problem-solving skills

Interpersonal abilities

Attention to detail

Customer-centric approach

Education

Graduate in any discipline

Job description

Job Requirements

About the Role

The Trade Desk Manager plays a critical role in managing trade and forex operations across assigned branches. This position ensures timely and compliant processing of trade transactions while delivering superior customer service. The role involves close coordination with branch teams, trade operations, product, and compliance units to facilitate smooth execution of trade-related activities. The ideal candidate will possess strong regulatory knowledge and operational expertise to support complex transactions and client servicing.

Key Responsibilities

Primary Responsibilities

• Review and process trade documents submitted by branches as the first level of scrutiny.
• Ensure timely and accurate execution of all trade and forex operations for assigned branches.
• Verify that transactions comply with RBI, FEMA guidelines, and internal bank policies.
• Manage exceptions, track transaction status, and resolve queries or discrepancies raised by the trade processing unit.
• Handle client complaints efficiently and ensure resolution within defined turnaround times (TAT).
• Engage proactively with key clients to address important matters and enhance service delivery.
• Maintain a strong understanding of RBI & FEMA regulations and UCPDC standards.
• Coordinate with internal stakeholders such as trade processing, product, and compliance teams to ensure timely transaction processing.

Secondary Responsibilities

• Support the monitoring team in following up with clients for regulatory documentation and outstanding items.
• Handle documentation for complex transactions and coordinate follow-ups with branches and trade processing units.

What We Are Looking For

Education

• Graduate in any discipline (Full time).

Experience

• 5 to years of relevant experience in trade and forex operations, preferably within branch banking.

Skills and Attributes

• In-depth knowledge of trade finance, RBI & FEMA regulations, and UCPDC.
• Strong analytical and problem-solving skills.
• Fluent in English with excellent interpersonal abilities.
• Ability to manage multiple stakeholders and coordinate across departments.
• High attention to detail and commitment to compliance.
• Customer-centric approach with a focus on service excellence.
• Proficiency in handling documentation for complex financial transactions.