Tpa Executive

Jeena Sikho Lifecare; North Goa; On-site; INR 279,000 - 335,000; Full time

Job summary

Jeena Sikho Lifecare in Goa is seeking an Office Coordinator to manage day-to-day TPA and insurance activities and support branch operations and administration. You will coordinate TPA/insurance processes, NABH documentation, and financial counselling, while assisting in pharmacy coordination and occasional front desk support to ensure smooth hospital operations.

The role requires multitasking, strong communication, and accurate recordkeeping, with training provided on NABH standards and

Qualifications

• Graduate in any discipline, hospital experience preferred.
• 1-3 years in hospital operations/administration.
• Experience with TPA/insurance processes preferred.
• Familiarity with NABH standards beneficial.
• Proficient with MS Office and basic computer skills.

Responsibilities

• Handle TPA and insurance coordination and documentation.
• Maintain NABH documentation and compliance records.
• Provide financial counselling and patient billing guidance.
• Coordinate pharmacy operations and stock records.
• Support reception/front desk and patient flow.
• Maintain patient records and administrative data.

Skills

Communication skills

Coordination

Hospital operations knowledge

TPA/Insurance knowledge

NABH knowledge

MS Office

Education

Graduate in any discipline

Tools

MS Office Suite

Job description

Job Title: TPA & Office Coordinator
Department: Operations / Administration

Budget: 25 - 30K

Job Summary

The Office Coordinator will be responsible for handling day-to-day TPA and insurance-related activities along with supporting branch operations and administrative functions. The role includes coordination of TPA/insurance processes, NABH documentation, financial counselling, pharmacy coordination, and occasional reception support to ensure smooth hospital operations.

Key Responsibilities

TPA & Insurance Coordination

• Handle insurance and panel patient documentation and coordination.
• Maintain records related to cashless approvals and claim processing.
• Coordinate with insurance companies and TPAs for patient cases.
• Ensure timely submission and follow-up of required documents.

NABH Documentation

• Maintain NABH-related files, records, and documentation.
• Support implementation and compliance of NABH standards.
• Coordinate with departments for required operational records.

Financial Counselling

• Guide patients regarding treatment estimates and billing processes.
• Explain insurance coverage and payment procedures to patients and attendants.
• Support billing and payment coordination when required.

Pharmacy & Operational Support

• Coordinate with the pharmacy team for operational support.
• Assist in maintaining stock records and internal coordination.
• Support overall branch administration activities.

Reception & Front Desk Support (Occasionally, as per operational requirement)

• Attend patient queries and coordinate appointments.
• Ensure smooth patient flow and proper communication at the reception.
• Maintain patient records and basic administrative data.

Required Skills

• Good communication and coordination skills.
• Basic knowledge of hospital operations and patient handling.
• Understanding of TPA/insurance processes preferred.
• Knowledge of NABH standards will be an added advantage.
• Basic computer knowledge (MS Office, Email, Excel).

Qualification

• Graduate in any discipline.
• Preference will be given to candidates with hospital/healthcare experience.

Experience

• 1- 3 years of experience in hospital operations, administration, TPA handling, or front desk coordination preferred.

Key Attributes

• Multitasking ability
• Team coordination
• Patient-centric approach
• Good documentation skills
• Ability to work in a fast-paced environment