Territory Service Representative – OPERATIONS

Blue Dart; Telangana; On-site; INR 240,000 - 432,000; Full time

Job summary

Blue Dart is seeking a Territory Service Representative – Operations to manage timely pickup and delivery of shipments within an assigned territory, delivering superior customer experience and representing the Blue Dart brand with professionalism.

You will perform COD collection where applicable, ensure documentation accuracy (POD), and uphold safety and SOPs across shifts. Freshers or candidates with up to 2 years in courier or logistics operations are welcome to apply.

Qualifications

• Minimum age 18 years.
• Own a two-wheeler or four-wheeler as deployment may require personal vehicle.
• Physically fit to perform field operations.
• Willingness to work across shifts, weekends and holidays.
• Experience in pickup and delivery operations is advantageous.

Responsibilities

• Perform timely pickup and delivery of customer shipments.
• Ensure shipments are delivered within committed service timelines.
• Verify shipment details before pickup and delivery.
• Handle shipments carefully to prevent damage or loss.
• Maintain delivery productivity and route efficiency.
• Serve as the face of Blue Dart during customer interactions.
• Collect COD payments where applicable and remit promptly.
• Obtain POD and required shipment documentation.
• Adhere to SOPs and safety procedures.

Skills

Pickup & Delivery Operations

Shipment Handling

Cash Collection (COD)

Proof of Delivery (POD)

Mobile Device / Scanner Usage

Route Familiarity

Basic Computer & Mobile Application

Basic English Reading & Understanding

Education

10th Pass

Higher educational qualifications

Tools

None

Job description

JOB TITLE: Territory Service Representative – OPERATIONS

JOB TITLE: Territory Service Representative – OPERATIONS

Career Function

Operations

Career Framework Level

Frontline Operations

Job Family/Sub – Family

Operations – Pickup & Delivery Operations

Mercer Job Code

To be Assigned

Career Stream/Career Level

Operations Support

Role Code

To be Assigned

Location

Branch / Service Centre (Location Agnostic)

RCS Grade

P

Reporting To

Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Travel Required

25% 50% 75% þ V Job Title Territory Service Representative – Operations Function Operations Reports To Inbound Shift In-charge / Outbound Shift In-charge (as applicable) Location Branch / Service Centre (Location Agnostic) Travel Required 25% 50% 75% þ

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Territory Service Representative (TSR) – Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism.

Job Purpose

To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.

Key Roles & Responsibilities

Pickup & Delivery Operations

• Perform timely pickup and delivery of customer shipments within the assigned route or territory.
• Ensure all shipments are delivered within committed service timelines.
• Verify shipment details before pickup and delivery.
• Handle shipments carefully to prevent damage or loss.
• Maintain delivery productivity and route efficiency.

Customer Service Excellence

• Serve as the face of Blue Dart during every customer interaction.
• Maintain courteous, professional and customer-centric behaviour at all times.
• Resolve basic customer queries during pickups and deliveries.
• Escalate customer concerns or operational exceptions promptly.
• Maintain high standards of grooming, behaviour and professionalism.

COD & Documentation Management

• Collect Cash on Delivery (COD) payments wherever applicable.
• Ensure accurate cash handling and timely remittance as per company procedures.
• Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.
• Ensure documentation accuracy and compliance with operational procedures.
• Report discrepancies immediately.

Operational Compliance

• Scan shipments accurately using handheld devices or approved digital platforms.
• Ensure shipment status updates are completed in real time.
• Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.
• Adhere to company policies relating to shipment handling, documentation and customer interaction.
• Support operational requirements during peak business periods.

Safety & Security

• Follow all road safety guidelines while operating company or personal vehicles.
• Ensure safe handling and security of customer shipments throughout transit.
• Wear the prescribed company uniform and personal protective equipment wherever applicable.
• Report accidents, incidents or unsafe conditions immediately.
• Protect company assets and customer property.

Vehicle & Asset Responsibility

• Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.
• Ensure all statutory vehicle documents remain valid.
• Maintain cleanliness and basic upkeep of the vehicle.
• Report maintenance requirements promptly.

Workplace Discipline & Brand Representation

• Maintain high standards of personal grooming, hygiene and professional appearance.
• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate discipline, punctuality and professionalism at all times.
• Follow workplace rules, operational discipline and company policies.
• Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.

Team Collaboration

• Work closely with Shift In-charges and branch operations teams.
• Support colleagues during operational contingencies.
• Participate in operational briefings and safety meetings.
• Contribute towards achieving branch productivity and service goals.

Qualifications & Experience

Education

• Minimum 10th Standard Pass.
• Higher educational qualifications will be an added advantage.

Experience

• Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.
• Experience in pickup and delivery operations will be an added advantage.

Eligibility Requirements

• Minimum age 18 years.
• Valid Two-Wheeler or Four-Wheeler Driving Licence.
• Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.
• Physically fit to perform field operations.
• Willingness to work across shifts, weekends and holidays based on business requirements.

Skills & Capabilities

Technical Skills

• Pickup & Delivery Operations
• Shipment Handling
• Cash Collection (COD)
• Proof of Delivery (POD)
• Mobile Device / Scanner Usage
• Route Familiarity
• Basic Computer & Mobile Application Skills
• Basic English Reading & Understanding

Key Competencies

• Customer Focus
• Integrity
• Reliability
• Safety Consciousness
• Teamwork
• Discipline
• Time Management

  Key Performance Indicators

  Delivery & Pickup Performance

  On-Time Delivery

  • Pickup Adherence
  • Delivery Productivity

  Service Quality

  First Attempt Delivery

  • Shipment Handling Accuracy
  • Customer Satisfaction

  COD & Documentation

  COD Collection Accuracy

  • POD Completion
  • Zero Documentation Errors

  Safety & Compliance

  Safe Driving

  • SOP Adherence
  • Uniform & Grooming Compliance

  Operational Productivity

  Shipments Delivered/Picked Up

  • Scanner Compliance
  • Route Efficiency