Territory Operations Manager - India & Subcontinent

Accuray; India; On-site; INR 2,000,000 - 2,800,000; Full time

Job summary

Accuray in India is seeking a Territory Operations Manager to lead and coordinate multiple Operations functions for the Territory and support policy, plan, and program execution under regulatory requirements. You will work closely with the Director of Field Service - APAC & China to achieve alignment across diverse Operations teams in India & Subcontinent.

In this role, you will develop long-term customer and distributor fulfillment strategies, drive service revenue, and champion a culture of

Responsibilities

• Lead the Territory operations functions across multiple teams including Project Management, Service Delivery, Service Support, Clinical Training & Education to meet organizational needs under regulatory requirements.
• Coordinate with Territory managers and the Director of Field Service - APAC & China to align and mentor diverse Operations teams in the Territory.
• Develop and implement a long-term Customer & Distributor fulfillment strategy and embed a customer-oriented approach across all business areas.
• Foster a culture of trust and collaboration with APAC regional Operations leaders and regional function heads.
• Partner with Marketing and Business Management teams to meet Systems and Upgrades sales and profitability objectives in the Territory.
• Ensure safety, compliance, and quality in alignment with Accuray Quality Management System while promoting Health and Safety programs.

Job description

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Job Description

Territory Operations Manager - India & Subcontinent

SUMMARY

The Territory Operations Manager is responsible for leading and coordinating multiple Operations functions in the Territory and supporting the development and execution of policies, plans and programs to meet anticipated organizational needs under applicable regulatory requirements.

Cooperating with the Territory managers and the Director of Field Service - APAC & China, this individual will achieve success by providing leadership, alignment and mentoring across the diverse Operations teams in the Territory. (i.e. Project Management, Service Delivery, Service Support, Clinical Training & Education, ...)

This position will require a high degree of independence and initiative to embody the unified vision of APAC Operations, skillfully integrated within the unique cultural and market specificities of the Territory.

REPORTING TO/DEPARTMENT

This position reports to the Director of Field Service - APAC & China

ESSENTIAL DUTIES AND RESPONSIBILITIES

LEADERSHIP & MANAGEMENT

• Participate to the development and lead the execution of the customer support strategy in the Territory to maximize long-term installed base customer loyalty, creating a 'Best-in-Class' organisation and/or Distributors network focusing on Customer satisfaction for our current and future Installed Base.
• Lead highly effective teams including organizational development. Recruit, develop and coach functional leaders while providing common directions to the Operations employees in the Territory.
• Promote employee learning & development and succession planning methodologies resulting in committed, loyal and high performing organization.
• Coordinate with his/her teams and TSM - S&W the selection and continuous evaluation of Distributors (including transitions from one Distributor to another).
• Develop and implement a long-term Customer & Distributor fulfillment strategy; assist in building the future organization structure in the Territory; embed a (internal and external) Customer-oriented perspective and approach across all functional areas of the business.
• Foster a culture of trust and build a valued, credible, positive and collaborative relationship with the APAC regional Operations leaders and regional functions Heads.
• Partner with the Business Management & Development and Marketing teams in the Territory to build a collaborative, Customer-focused relationship with our Customers and Distributors to meet Systems and Upgrades sales and profitability objectives in the Territory.
• Develop and drive a work culture committed to safety, compliance and quality in alignment with Accuray Quality Management System while promoting Health and Safety programs.

OPERATIONAL ACCOUNTABILITIES

• Collaborate with the Director of Field Service - APAC & China and Global functional leaders to establish operating and capital budgets for his/her team. Drive continuous improvement initiatives to improve overall financial and operational performance in the Territory.
• Secure service revenues (including service contracts, installations, training and spare parts sales) and profitability. Coordinate with regional Operations management to ensure smooth implementation and utilization of our products.
• Collaborate with the territory managers to drive Service performance in Territory, setting and improving processes, while ensuring compliance. Validate Distributor Service capabilities and strengths prior to enrollment. Evaluate and implement changes in Distributor Agreements.
• Collaborate with the APAC department leadership teams to deploy effective account management practices to minimize Customers and Distributors disputes or concerns while fostering proactive and predictive account management.
• Interface with Director of Service Delivery & Revenue and Distributors to provide input on pricing, support programs, marketing and sales activities in the Territory. Formulate a Service Marketing plan to maximize service value and achieve business goals for service growth in collaboration with Marketing.
• Coordinate with regional resources, including Training Centers, for technical and clinical trainings' needs in the Territory.
• Work with the Director of Service Support