Territory Manager Telecom Service

Mahindra Group; NTR; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading automobile company based in India is seeking an experienced professional to manage dealership operations and support. The role entails implementing systems to ensure smooth dealership functioning, reducing warranty claims costs to improve profitability, and coordinating technical training for dealers. Candidates should possess a B.E in Auto/Mech or a Diploma in Automobile Engineering along with required industry experience. This position offers a chance to enhance customer and dealer satisfaction significantly.

Qualifications

• 2-3 years experience in automobile service for graduates.
• 4-5 years experience required for diploma holders.

Responsibilities

• Implement systems and processes in overseas dealerships.
• Reduce warranty claims costs to enhance business profitability.
• Monitor parts stock at dealers to improve revenue.

Skills

Technical training coordination

Warranty claims administration

Customer satisfaction improvement

Parts revenue management

Education

B.E (Auto/Mech) or Diploma in Automobile Engg.

Job description

Responsibilities & Key Deliverables

• Implementation of various systems and process (as per the CI** Standards) in all the overseas dealerships – to have smooth functioning of dealerships – by rigorous planning and follow up.
• Reduce the cost of warranty claims to improve the profitability of the business by taking new initiatives and effective administration of warranty claims (by providing immediate solution to the dealer/distributor – this will also help in achieving customer satisfaction).
• Coordination for Technical Training for dealers to improve “Fix it right first time” rate by consulting MILE, Igatpuri.
• Review and monitor the parts stock at dealer’s end to improve Parts Revenue by guiding dealers on stocking of original spare parts.
• Address product issues that dealer may have – to achieve dealer satisfaction – by providing technical support in shortest time.
• Interact with the Technical Team on regular basis for achieving improvements in product by providing a feedback (obtained from field).
• Sales Volume – impacted by – availability of parts, processing of warranty claims, dealer training.
• Dealer Satisfaction Index – support provided to the dealer in the form of trainings, technical support, service.
• Customer Satisfaction Index – provide tech support to the end customers, CSR activities.
• Parts Revenue – providing guidance to dealers on stocking of parts and tracking regular consumption.

Experience

2/3 yrs. in automobile (service); 4/5 yrs. of experience if diploma holder.

Industry Preferred

Qualifications

B.E (Auto/Mech)/ Diploma in Automobile Engg.

General Requirements