Territory Manager - Customer Care FM

Mahindra And Mahindra Ltd.; Purnia, Patna; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading automotive company is seeking a Territory Manager for Customer Care in Purnia. The role involves improving serviceability and maintainability of products, ensuring readiness for parts, and creating technical documentation. Candidates should have a Diploma or Bachelor's in Engineering along with 4-7 years of experience in the field. A strong emphasis on customer relationship management and communication skills is required.

Qualifications

• 4-7 years of experience required.

Responsibilities

• Provide inputs to product development for serviceability improvement.
• Ensure system readiness for new products.
• Create e-CATALOGUE for new models.

Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management (CRM)

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Diploma in Engineering in Automobile

Diploma in Engineering in Agriculture

Bachelor of Engineering in Mechanical

Bachelor of Engineering in Automobile

Bachelor of Engineering in Agriculture

Job description

Territory Manager - Customer Care FM

Location: Patna, Purnea, IN

Overview

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS). Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships. Develop and Update Literature for existing products (Operators Manual, Parts catalogue, Service Manual, Wall Charts, DATA book). Create e-CATALOGUE (Parts) for all New Models. Design special Service Tools for New Products so as to improve Service quality at Dealerships. Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty)

Preferred Industries

Tractor

Education Qualification

• Diploma in Engineering
• Bachelor of Engineering
• Diploma in Engineering in Mechanical
• Diploma in Engineering in Automobile
• Diploma in Engineering in Agriculture
• Bachelor of Engineering in Mechanical
• Bachelor of Engineering in Automobile
• Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

System Generated Core Skills

• Communication Skills
• Customer Sensitivity
• Consumer Focus
• Customer Relationship Management (CRM)
• Customer Support
• Manpower Management
• Dealer Relationship Management
• Negotiation
• Training & Development
• Revenue Generation
• SAP
• Service Planning
• Service Readiness Assessment
• Team Building
• Territory Coverage Optimization
• Warranty Management
• Designing Customer Experience
• Service Orientation
• Capability Building
• Service Quality
• Service Management

System Generated Secondary Skills

Job Segment: Warehouse, Engineer, Manufacturing, Engineering