Territory Manager-Consumer Durable Loan Open Market

IDFC FIRST Bank; Vadodara; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading financial institution in Vadodara seeks a motivated Territory Manager for Consumer Durable Loans. The role focuses on sourcing loans through teams and dealerships while ensuring portfolio quality and compliance with internal regulations. Candidates should have a minimum of 2 years in sales, preferably within the BFSI sector, strong communication skills, and the ability to lead teams. This position offers a dynamic work environment where business growth and customer satisfaction are prioritized.

Qualifications

• Minimum 2 years of relevant experience in sales, preferably in BFSI sector.
• Strong understanding of retail lending products and credit operations.
• Ability to manage sales channels and drive business growth.

Responsibilities

• Recruit and train Direct Sales Teams and onboard dealerships.
• Manage business sourcing through Direct Sales Teams and Dealerships.
• Acquire and maintain a high-quality loan portfolio while minimizing delinquencies.
• Deliver high-quality customer service and ensure customer satisfaction.
• Collaborate with internal teams to support digital initiatives.

Skills

Retail lending products knowledge

Sales management

Communication skills

Analytical skills

Relationship management

Team leadership

Education

Graduate in any discipline

Postgraduate qualification (preferred)

Job description

Territory Manager-Consumer Durable Loan Open Market is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.

Key Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
• Work closely with Collection team to reduce net credit loss and delinquency rates.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification is preferred.

Experience

• Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector.

Skills and Attributes

• Strong understanding of retail lending products and credit operations.
• Proven ability to manage sales channels and drive business growth.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with a focus on portfolio quality and risk management.
• Ability to lead teams and coordinate with multiple stakeholders.
• High level of integrity and commitment to compliance.