Territory Manager-Consumer Durable Loan Open Market

IDFC FIRST Bank; Agra District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank in Agra is seeking a Territory Manager-Consumer Durable Loan Open Market to source loans through Direct Sales Teams and dealerships while leading a sales team. You will drive growth with a strong emphasis on risk management and customer service.

The role requires building relationships across channels, managing portfolio quality, and guiding strategic sales initiatives with a clear focus on compliance and regulatory guidelines.

Qualifications

• Graduate degree; postgraduate qualification preferred.
• Minimum 2 years of relevant BFSI sales experience.
• Strong knowledge of retail lending and credit operations.
• Ability to lead teams and coordinate with multiple stakeholders.

Responsibilities

• Recruit and train DSTs and onboard dealerships or stores.
• Source and manage business through DSTs and dealerships.
• Acquire new customers and ensure loan disbursement volumes.
• Maintain a high-quality loan portfolio by reducing delinquencies.
• Stay updated on retail asset products and market trends.
• Develop channel strategies for growth and customer acquisition.
• Collaborate with collections to reduce net credit loss and delinquency.
• Deliver high-quality customer service and satisfaction.

Skills

Team leadership

Sales channel management

Communication & negotiation

Relationship management

Portfolio risk awareness

Integrity & compliance

Education

Bachelor's degree or equivalent

Postgraduate qualification preferred

Job description

Job Requirements

About the Role

Territory Manager-Consumer Durable Loan Open Market is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
• Work closely with Collection team to reduce net credit loss and delinquency rates.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification is preferred.

Experience

• Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector.

Skills and Attributes

• Strong understanding of retail lending products and credit operations.
• Proven ability to manage sales channels and drive business growth.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with a focus on portfolio quality and risk management.
• Ability to lead teams and coordinate with multiple stakeholders.
• High level of integrity and commitment to compliance.