Telesales Specialist

XYLEM LEARNING; Kozhikode district; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading educational consultancy in Kozhikode is seeking a Telesales Executive to engage with prospective students and guide them in their academic choices. Ideal candidates should have a Bachelor’s degree and up to 2 years of experience in sales or academic counselling, with strong communication and interpersonal skills. Successful performers will enjoy a dynamic work environment focused on achieving enrolment targets.

Qualifications

• 0–2 years of relevant experience in academic counselling, student advisory, or sales.
• Strong capacity to meet or surpass sales/enrolment targets.
• Proficiency in Malayalam preferred; good English communication skills desirable.

Responsibilities

• Initiate contact with prospective students and parents via calls.
• Conduct in-depth needs assessments to understand students' goals.
• Present and promote Xylem Learning’s course offerings.
• Cultivate trust-based relationships through personalized counselling.
• Meet or exceed monthly enrolment and revenue targets.
• Maintain accurate records of all calls and follow-ups.
• Work closely with academic, marketing, and operations teams.
• Provide feedback to enhance lead quality and conversion strategies.

Skills

Persuasion skills

Negotiation skills

Interpersonal skills

Self-motivated

Adaptability

Communication skills

Education

Bachelor’s degree in any discipline

Job description

Job Title: Telesales Executive

Location: Mankavu, Kozhikode

Employment Type: Full-time | Permanent | Also open to Freshers

Xylem Learning is expanding its counselling and sales team and is looking for enthusiastic, results-focused Student Counsellors. In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments.

This is a fantastic opportunity for individuals with a background in academic advising, consultative sales, or the education sector who are driven by the dual goals of helping learners succeed and achieving ambitious business targets.

Primary Responsibilities

• Lead Engagement: Initiate contact with prospective students and parents via structured outbound and inbound calls utilizing the provided lead database.
• Personalized Guidance: Conduct in-depth needs assessments to understand each student's academic goals, challenges, and aspirations, and then recommend the most suitable Xylem Learning programs.
• Program Advocacy: Confidently and persuasively present and promote Xylem Learning’s diverse course offerings.
• Relationship Management: Cultivate strong, trust-based relationships through personalized counselling, consistent support, and regular follow-ups.
• Target Achievement: Consistently meet or exceed monthly and quarterly enrolment and revenue targets.
• Data Management: Maintain accurate and up-to-date records of all calls, follow-ups, and enrolments within the CRM system.
• Collaboration: Work closely with the academic, marketing, and operations teams to stay informed about new programs, offers, and initiatives.
• Process Improvement: Provide valuable feedback to leadership to enhance lead quality, conversion strategies, and the overall student experience.

Required Qualifications & Experience

• Education: Bachelor’s degree in any discipline.
• Experience: 0–2 years of relevant experience in academic counselling, student advisory, or sales (prior experience in the education sector is a distinct advantage).
• Performance: Proven track record or strong capacity to meet or surpass sales/enrolment targets.

Key Skills & Attributes

• Communication: Excellent persuasion, negotiation, and overall communication skills.
• Interpersonal: Strong capacity for relationship-building and interpersonal rapport.
• Drive: Self-motivated, proactive, and intensely target-driven work approach.
• Adaptability: Solution-oriented and able to adapt quickly in a demanding, fast-paced setting.
• Language: Proficiency in Malayalam is preferred; good English communication skills are desirable.