Telesales Specialist

Vedantu; Bengaluru; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A prominent edtech organization in Bangalore seeks a Tele counselor to connect with clients and provide exceptional service. In this role, you will conduct telephonic counseling sessions, build relationships, and offer guidance to individuals seeking education. Ideal candidates should have strong communication skills, empathy, and organizational abilities. This is a valuable opportunity to positively impact lives in a dynamic work environment.

Qualifications

• Proven experience as a telecounselor or customer service representative.
• Excellent verbal communication and active listening skills.
• Empathetic, patient demeanor, genuine desire to help others.

Responsibilities

• Conduct telephonic counseling sessions with prospective clients.
• Build and maintain strong client relationships.
• Keep accurate records of client interactions in CRM.

Skills

Excellent verbal communication

Active listening skills

Organizational skills

Empathy

CRM software proficiency

Education

Any Graduation

Job description

Job Title: Tele counselor

Location: HSR Layout , Bangalore

Job Type: FTE

About Us:

Vedantu is a dynamic and rapidly growing edtech organization committed to spread eduaction every corner of this world. We pride ourselves on fostering a collaborative and inclusive work environment that values innovation, creativity, and personal development. As we continue to expand our team, we are seeking passionate individuals to join us as Telecounselors.

Job Overview

As a Tele counselor at Vedantu, you will play a pivotal role in connecting with our clients and providing them with exceptional service. You will be responsible for conducting telephonic counseling sessions, building relationships, and offering valuable guidance to individuals seeking Education. This is a unique opportunity for those who are passionate about making a positive impact on people’s lives and thrive in a fast-paced, dynamic work environment

Key Responsibilities

1. Conduct telephonic counseling sessions with prospective clients to understand their needs and provide tailored solution
2. Build and maintain strong relationships with clients through effective communication and empathy
3. Effectively communicate the benefits of our [product/service] and address any inquiries or concerns.
4. Collaborate with cross-functional teams to ensure seamless customer experiences.
5. Keep accurate and detailed records of client interactions in our CRM system.
6. Stay informed about industry trends and updates to enhance counseling effectiveness.

Qualifications

1. Proven experience as a telecounselor, customer service representative, or similar role.
2. Excellent verbal communication and active listening skills.
3. Empathetic and patient demeanor, with a genuine desire to help others.
4. Ability to work independently and as part of a collaborative team.
5. Strong organizational skills and attention to detail.
6. Proficient in using CRM software and other communication tools.

Education and Experience

Any Graduation