Telesales Representative

Competence Consulting E-commerce; Surat; On-site; INR 250,000 - 350,000; Full time

Job summary

Competence Consulting E-commerce in Surat is seeking a Telesales Representative to drive outbound and handle inbound calls, promoting our e-commerce services and solutions. You will identify customer needs, explain product benefits, handle objections, and close sales while keeping accurate call records and collaborating with sales and training teams to hit targets.

You will also maintain records, follow up on leads, and provide basic customer support, contributing to individual and team sales

Qualifications

• Strong communication and customer service skills.
• Customer support and sales skills.
• Training and coaching-related skills.
• Ability to work in a fast-paced, target-driven environment.
• Comfortable making a high volume of calls and engaging with diverse customers.
• Basic computer literacy; familiarity with CRM or call management tools is an advantage.
• Telesales or e-commerce experience preferred but not mandatory.
• Minimum educational qualification: high school diploma or equivalent; higher education is an advantage.

Responsibilities

• Make outbound and handle inbound calls to introduce, promote, and sell e-commerce services and solutions.
• Understand customer needs, explain product features and benefits, handle objections, and close sales.
• Maintain accurate records of calls and sales activities; follow up on leads.
• Provide basic customer support and collaborate with sales and training teams to improve scripts.
• Achieve individual and team sales targets.

Skills

Communication

Customer Service

Customer Support

Sales

Training

Coaching

High-volume calling

Target-driven

Education

High School Diploma

Tools

CRM software

Job description

Company Description

Competence Consulting E-commerce is committed to supporting local businesses in India by helping them reach global markets. Inspired by the “Vocal for Local” initiative, the company focuses on promoting locally made products and enabling sellers to expand their customer base internationally. With a mission to “Promote Local, Sell Global,” Competence Consulting E-commerce works to create sustainable growth opportunities for local entrepreneurs. The organization emphasizes responsible business practices and aims to contribute positively to the local economy while fostering global connections.

Role Description

This is a full-time, on-site Telesales Representative role based in Surat. The Telesales Representative will make outbound and receive inbound calls to introduce, promote, and sell e-commerce services and solutions to potential and existing clients. Day-to-day responsibilities include understanding customer needs, explaining product features and benefits, handling objections, and closing sales. The role also involves maintaining accurate records of calls and sales activities, following up on leads, and providing basic customer support. The Telesales Representative will collaborate with the sales and training teams to improve scripts, share feedback from customers, and achieve individual and team sales targets.

Qualifications

• Candidates should possess strong Communication and Customer Service skills.
• Candidates should possess Customer Support and Sales skills.
• Candidates should possess Training and coaching-related skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Comfortable making a high volume of calls and engaging with diverse customers.
• Basic computer literacy and familiarity with CRM or call management tools is an advantage.
• Prior telesales or e-commerce experience is preferred but not mandatory.
• Minimum educational qualification: high school diploma or equivalent; higher education is an advantage.