TELECALLER – RETAIL SALES

ClearDekho; New Delhi; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A retail company based in New Delhi is looking for a Telecaller for retail sales. The ideal candidate should be a female graduate with at least 12 years of experience in tele sales or customer service. Responsibilities include making outbound calls, engaging with walk-out customers, and maintaining CRM records. Industry-standard salary and incentives offered.

Qualifications

• Any Graduate in any discipline, female candidates only.
• 12 years of experience in tele sales or similar role preferred.

Responsibilities

• Make timely outbound calls to retail walk-out customers.
• Maintain detailed records of each interaction in the CRM system.
• Collaborate with sales and marketing teams to improve lead conversion.

Skills

Excellent verbal communication skills

Strong persuasion skills

Basic knowledge of computers and CRM tools

Education

Bachelors degree

Job description

Overview

JOB TITLE: TELECALLER RETAIL SALES
JOB PROFILE CODE: CDJ0029
LOCATION: Connaught Place, New Delhi

Responsibilities

• Make timely outbound calls to retail walk-out customers (approx 100 calls per day)
• Ensure all calls are made within 1 working day of the customers visit
• Engage potential customers professionally and courteously to understand reasons for walk-out
• Promote relevant products or offers based on customer interest and feedback
• Maintain detailed and accurate records of each interaction in the CRM system
• Follow up on warm leads and schedule in-store visits or callbacks where required
• Meet or exceed daily/weekly/monthly calling and conversion targets
• Collaborate with sales and marketing teams to refine messaging and improve lead conversion
• Provide feedback to management on lead quality, customer concerns, and recurring issues
• Any other duty as assigned time to time

Qualifications

• Any Graduate in any discipline (Bachelors degree required) and female candidates only
• Should have 12 years of experience in tele sales, tele calling, customer service, or a similar role preferred
• Should have excellent verbal communication skills with a clear and confident phone manner
• Strong persuasion skills and the ability to handle objections professionally
• Should have basic knowledge of computers, Excel, CRM tools

Salary (CTC): Best in the Industry

How to Apply

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