Telecaller- Bangalore (Contractual)

Flix; Bengaluru; Presencial; INR 300.000 - 500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning the tech platform

Growth opportunities

Descripción de la vacante

Flix is hiring a Customer Support Agent on a fixed-term 12-month renewable contract in Bengaluru, India. You will handle outbound and inbound calls to support passengers, encourage ratings, and resolve simple issues while meeting daily targets.

Join a 24/7 operation with performance-based incentives and opportunities to grow as Flix scales in South India. English plus regional language fluency is required, with non-traditional shifts and collaboration with ground-ops.

Formación

• 1–3 years in tele-calling, customer support, or backend operations.
• Excellent verbal communication and persuasion skills.
• Able to multitask and adapt in a fast-paced environment.
• Willingness to work rotating or non-traditional shifts.

Responsabilidades

• Make outbound calls to passengers to request and encourage feedback ratings.
• Handle inbound calls related to service queries, technical issues, and upsell opportunities.
• Explain feedback value and resolve minor concerns to boost positive scores.
• Meet daily call-volume and conversion targets; submit concise performance reports.
• Collaborate with ground-ops to resolve on-trip issues and update CRM records.

Conocimientos

Fluent English

Tamil

Telugu

Kannada

Descripción del empleo

At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.

Key Highlights

• Shifts: Non‑traditional hours (we operate 24/7)
• Compensation: Fixed compensation + Performance based Incentives

About the Role

• Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
• Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
• Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
• Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
• Collaboration: Work hand‑in‑glove with the ground‑ops team to elevate and resolve any on‑trip issues.
• Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

About You

• Experience: 1–3 year in tele‑calling, customer support, or backend operations.
• Languages: Fluent in English and Tamil/Telugu/Kannada.
• Skills:
• Strong verbal communication and persuasion skills
• Ability to multitask and adapt quickly in a fast‑paced setting
• Comfort working rotating or non‑traditional shifts
• Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement.

What We Offer

• Join a young, energetic team that’s reshaping how India travels by bus
• Opportunity to learn Flix’s tech platform and customer‑centric processes

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting‑edge technology to make mobility smarter, more sustainable, and more affordable.

If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!