Tele Caller - Bengali (E)

Lokal; India; Hybrid; INR 350,000 - 520,000; Full time

Job summary

Lokal is seeking an Onboarding and Engagement Manager to recruit, train and onboard wellness buddies for its Eaze sister app. You will manage performance and development, maintain records, and drive engagement and conversions with a focus on Bengali and English communication.

The role requires a Bachelor’s degree and proven telecalling experience, with strong CRM and Excel skills. Fluency in English and Bengali is essential, and the position is based in India.

Qualifications

• Bachelor’s degree required.
• Proven experience as a Telecaller or similar role.
• Excellent verbal communication in Bengali; fluent in English (read, write, speak).
• Ability to handle host rejection and stay patient.

Responsibilities

• Make outbound calls to potential and existing Wellness buddies to inform them about products and services.
• Follow up on leads from marketing campaigns.
• Maintain detailed records of interactions and transactions.
• Achieve daily/weekly/monthly call and conversion targets.
• Provide accurate and timely information to Wellness buddy.
• Stay updated with products, services and offers.
• Train and onboard new Wellness buddies per app guidelines.

Skills

Telecaller

English proficiency

Bengali language

CRM

Excel

Education

Bachelor’s degree

Tools

CRM

Excel

Job description

About Lokal In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online. This spark became Lokal . Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising. Today, Lokal is a house of focused apps, many products, one mission: to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search ( Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (Agri Lokal )
• Local Jobs – blue- and grey-collar opportunities close to home ( Lokal Jobs, Sahi Jobs)
• Social & Community – Place to find & post social updates ( Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (Astro Lokal )
• Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for. This is the story new teammates walk into: a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives . We ship fast. We learn fast. We build for Bharat. We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital.

Role Overview :

Eaze is a sister app of lokal where Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We’re looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform.

Key Responsibilities:

• Make outbound calls to potential and existing Wellness buddies to inform them about products and services.
• Follow up on leads generated through various marketing campaigns.
• Maintain detailed records of host interactions and transactions.
• Achieve daily/weekly/monthly call and conversion targets.
• Provide accurate and timely information to Wellness buddy .
• Stay updated with the latest products, services, and promotional offers.
• Train & Onboarding new Wellness buddy as per Guidelines of App.

Requirements

• Bachelor’s degree.
• Proven experience as a Telecaller or in a similar role.
• Excellent verbal communication skills in Bengali & Must be fluent in English (Must know Read , write and speak)
• Ability to handle Host rejection and remain patient.
• Basic knowledge of computer operations, CRM & Excel.
• Strong listening and negotiation skills with a positive attitude and ability to work in a team.

Why Join Us?

We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal , you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.