TechOps-DE-AMS-Platform Eng-Manager

EY; Ernakulam; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

EY is seeking a TechOps - Manager for Digital Engineering Operations within the GDS. You will lead the development and delivery of platform tools to improve performance, engineer productivity, and automation, blending hands-on capability with management expertise.

You will oversee tool chains, observability, and automation across cloud and on-prem environments. You will collaborate with data engineers, developers, and AI/Automation teams, ensuring EY’s security standards are met while driving

Qualifications

• Bachelor’s or Master’s degree in Computer Science or Engineering.
• 10–12+ years in engineering delivery or managed services.
• Expert knowledge of monitoring/observability tools (Datadog, Splunk, Dynatrace, AppDynamics).

Responsibilities

• Identify opportunities and manage tools/platform capabilities for operations engineers.
• Create self-service platforms enabling autonomy and golden paths.
• Design, implement, and optimize dashboards, logs, and alerting systems (Splunk, Datadog, etc.).
• Manage observability for cloud-native workloads (AWS/Azure) and hybrid environments.
• Drive automation across cloud, monitoring, and SDLC tools in CI/CD and ITSM.
• Architect end‑to‑end tool chains spanning multiple tools and layers.
• Monitor production performance and drive incident resolution; on-call management.
• Define SLAs, SLOs, OLAs, and automation backlogs; guide onboarding and runbooks.
• Mentor junior engineers on site reliability engineering principles.
• Collaborate with data engineers, architects, and business stakeholders to transform delivery.

Skills

Public cloud (AWS/Azure/GCP)

Scripting (Python/Bash/PowerShell)

Observability & monitoring

Automation & DevOps

Cross-functional leadership

ITIL/ITSM knowledge

Leadership & mentoring

Architecting toolchains

Education

Bachelor’s or Master’s in Computer Science or Engineering

Tools

Datadog

Splunk

Dynatrace

AppDynamics

Jira Service Management

ServiceNow

Kubernetes

Terraform

GitHub/Azure DevOps

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Service line - Position Title: TechOps - Manager – Digital Engineering Operations – Platform Engineering and Tools Operations Lead At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity As a Manager in EY GDS Tech Ops practice, you will manage the development and delivery of tools and platform solutions, blending technical expertise with delivery. The solutions will be focused on improving application performance, engineers’ productivity and automation. You will oversee the identification, development and operationalization of tools, and automation solutions, and ensuring alignment with EY’s quality standards and client expectations. This role requires a manager with experience in implementing platforms and tools in digital engineering engagements, with a balance of hands‑on technical capability and management skills. Your Key Responsibilities

• Drive the identification of opportunities, development and management of tools and platform capabilities to serve operations engineers, reducing toil and increasing productivity.
• Create self-service platforms that enable operations engineer autonomy and golden paths.
• Design, implement, and optimize dashboards, logs, and alerting systems using tools like Splunk, AppDynamics, Datadog etc.,
• Manage observability for cloud-native workloads (AWS/Azure) and hybrid environments.
• Drive automation using cloud, monitoring, and SDLC tools to integrate observability into CI/CD pipelines and ITSM tools (e.g., ServiceNow).
• Bring together Cloud, AI/ML platforms, automation technologies, DevSecOps, ITSM, and observability into a coherent, supportable managed services ecosystem. Architect and integrate end‑to‑end tool chains spanning across different tools across layers such as:
  • Cloud & DevSecOps: Azure (preferred), AWS, GCP; Kubernetes; Terraform; GitHub/Azure DevOps; GitOps
  • Data & AI: Azure OpenAI, Databricks, Snowflake, vector databases, MLOps pipelines, prompt/version management
  • Automation: UiPath, Power Automate, Azure Automation, event‑driven workflows
  • ITSM & AIOps: ServiceNow, Jira Service Management, Dynatrace, Azure Monitor, Prometheus/Grafana
  • Security: Entra ID, Key Vault, Sentinel/Splunk, DLP and data governance tools
• Monitor production performance (SLAs/KPIs) and drive incident resolution, including on‑call management.
• Maintains scalable, secure, and resilient engineering / cloud application architecture while managing day‑to‑day operations.
• Define SLAs, SLOs, OLAs, service catalogs, and automation backlogs.
• Guide service onboarding, knowledge transfer (KCS), runbook creation, and CMDB population.
• Drive increased automation coverage and reduced MTTR through self‑healing and AIOps patterns.
• Mentor and develop junior engineers on site reliability engineering (SRE) principles.
• Collaborate with cross‑functional teams – data engineers, Engineering teams, developers, AI / Automation team, architects, and business stakeholders to identify, and drive transformation.
• Ensure compliance with EY’s risk management and security standards.

Skills And Attributes For Success

• Strong experience in public cloud services (AWS, Azure, GCP), DevOps, and automation tools
• Strong skills in programming/scripting (Python, Bash, or PowerShell) for custom automation.
• Deep understanding of SLIs, SLOs, distributed tracing, and log management.
• Experience building and implementing tools, automation and AI solutions in digital engineering.
• Strong track record in managing delivery quality, project execution, and cross-functional collaboration.
• Strong understanding and management of ITSM, ITIL methodologies, product engineering, and agile methodologies.
• Excellent communication, leadership, and stakeholder management skills.

To qualify for the role, you must have

• Bachelor’s or Master’s degree in computer science, Engineering, or related field.
• 10-12+ years of experience in engineering delivery, or managed services, with at least 2-5 years in developing, implementing and managing engineering platforms, and tools.
• Expert knowledge of monitoring and observability tools (E.g., Datadog / Splunk / Dynatrace / App dynamics / New Relic etc.,)

What we look for:

• Enthusiastic learners with a passion for cloud services (AWS, Azure, GCP), DevOps, and automation tools and Strong skills in programming/scripting (Python, Bash, or PowerShell).
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost. Professional Development: From entry‑level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship. People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing. Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting‑edge learning opportunities that empower you to continually grow and excel in your professional and personal development. “We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.