Technology Support Engineer

Takeda; Bengaluru; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading global biopharmaceutical company seeks a Senior Support role focused on advanced technical support for employee end-users in Bengaluru. The ideal candidate will have expertise in troubleshooting, managing personal computers, servers, and ERP systems, ensuring efficiency in workplace operations. Responsibilities include diagnosing complex issues, providing support for multiple systems, and engaging with internal and external contacts. This full-time position requires a high school diploma and relevant certifications.

Qualifications

• Effective troubleshooting in complex situations.
• Experience with peripheral devices.
• Managing user access using Active Directory.
• Proficient in Microsoft Office 365 tools.

Responsibilities

• Acquire, install, and upgrade PC components and software.
• Diagnose and resolve complex technical issues.
• Provide real-time end user ERP systems support.
• Engage in strategic communications with contacts.

Skills

Troubleshooting skills

Active Directory

Windows 10 and Mac OS

Apple iOS and Android support

Microsoft Office 365

Local Area Networks

Education

High School Diploma

CompTIA A+ certification

Microsoft Professional certification

Job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

About this role:

The Tech Operations and Support, Senior Support role focuses on providing advanced technical support to employee end users. This includes managing and troubleshooting personal computers, servers, mainframe applications, data/voice networks, and ERP systems. By ensuring the smooth operation of these systems, this role helps maintain productivity and efficiency within Takeda.

Responsibilities

• Acquire, install, and upgrade PC components and software
• Diagnose and resolve complex technical issues through user discussions and coordination with internal and external support teams
• Respond to user requests and research problems associated with telecommunications networks
• Provide real-time end user ERP systems support and training to facilitate knowledge transfer
• Utilize specialized skills to tackle complex tasks and support senior‑level executives
• Engage in strategic communications with internal and external contacts
• Work independently within established procedures and practices

Qualifications

• Hold CompTIA A+ certification and apply troubleshooting skills effectively in complex situations
• Experienced in diagnosing and resolving issues with various peripheral devices
• Utilize Active Directory knowledge to manage and support user access and system organization
• Skilled in operating and troubleshooting Windows 10 and Mac OS environments
• Familiar with Apple iOS and Android systems, providing support and configuration
• Proficient in using Microsoft Office 365 tools to enhance workplace productivity
• Manage and resolve issues using established issue tracking systems
• Certified Microsoft Professional with advanced understanding of software applications
• Apply knowledge of Local Area Networks to maintain and troubleshoot network issues

As this level you will apply your comprehensive technical expertise, gained from a high school diploma and relevant working experience, to solve complex problems. Your proficiency allows you to work independently, often serving as a resource for less experienced colleagues. Errors in this role are impactful, necessitating a thorough approach to your work. You will collabor

Locations

IND – Bengaluru

Worker Type

Employee

Worker Sub‑Type

Regular

Time Type

Full time