Technology Quality Specialist I

Parexel; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Parexel is seeking a Quality Representative to lead the Parexel Quality System and ensure robust compliance across clinical development activities. You will collaborate with global teams to design and implement quality frameworks, support validation, and drive continuous improvement initiatives that impact patient outcomes.

The role emphasizes risk management, SOP development, and effective communication with stakeholders to maintain inspection readiness and regulatory alignment.

Qualifications

• Entry-level experience in Computer Technology Quality & Compliance within pharma/life sciences.
• Understanding of Clinical Drug Development processes across Phases I-IV and GMP environments.
• Familiarity with GCP and technology compliance.

Responsibilities

• Quality Representative and leader of the Parexel Quality System, ensuring timely action across the business and with customers.
• Collaborate to design, implement and adopt the quality framework for validation and release of interfaces and solutions.
• Support in risk assessments, SOPs, policies and training related to quality systems.
• Provide guidance on validation planning, risk and impact assessments, and regulatory compliance for IT/clinical systems.
• Assist in audits/inspection readiness and vendor evaluation from a quality perspective.

Skills

CSV/CSA

Regulatory knowledge

GAMP 5

Quality framework

Project management

Communication

Cross-functional collaboration

Problem solving

Microsoft Office

Documentation

Education

Degree in technology, biological science, or related field

Relevant health/clinical qualification

Tools

Adobe Acrobat PDF

MS Office Suite

Job description

When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Key Accountabilities:

Quality Representative Custodian and leader of the Parexel Quality System. Acts and is recognized as an ambassador for quality across the business and with customers. Supports development, implementation and management of Parexel strategic objectives. Contact for management and peers across the business to establish and maintain a communication framework that removes constraints and ensures timely and effective action related to matters of quality. Performs general and administrative tasks including accurate and timely completion of TIME.

Standards & Quality Framework Collaborates with functional leads to design, re-engineer, implement and adopt the quality framework for the validation and release of interface and solutions.Alongside the business and team leads, leads activities to identify risk/value improvements for process architecture, subject to quality oversight, including Standard Operating Procedures, Polices and other adjunct documentation in support of the quality system.Supports in the development, implementation and continuous improvement of the training and adoption program focused on infrastructure, and related change control and problem management processes.

Technology Solution Validation AssuranceAssists in providing guidance, consultation and overall expertise to project teams in support of clinical trial and/or validation activities through the applicable lifecycle. Supports others in overseeing, monitoring compliance status and activities to ensure compliant state for a Technology, business area or portfolio. Supports activities to identify requirements for key validation deliverables, including but not limited to validation planning, resource estimates, risk and impact assessments, summary reporting and Electronic Records/Electronic Signature regulations (where applicable).Assists in risk mitigation to identify, categorize and define associated risks and their mitigation plan to ensure risks are removed. Supports 3rd part supplier audits reviewing vendor provided validation packages and ensuring adequacy.For technology-related Quality Issues (QIs), provide support to internal customers with QI management, with particular emphasis on appropriate description of the issue, accurate classification, oversight of root cause analysis and consultation on appropriateness of corrective and preventive actions.Supports Change Control Board (CCB) team members, responsible for authorizing or rejecting change requests from a technology quality and validation perspective

Commercial ServicesSupports audit/inspection hosts with planning, coordination and provides standard presentation for covering Technology Solution Life Cycle and general IT area in audit.Assists audit/inspection hosts in collation and finalization of audit responses.Assists team leads in providing quality and GxP regulatory advice for technologies including risk assessment(s)/ used in a trial or trial program (client account) clarifying customer quality expectations for technologies including for system design/delivery and its maintenanceSupport activities for development of risk management processes in line with industry best practices and standards.Support Requests For Information and proposal activities with respect to review and updating of information to align with quality and compliance standards.

Skills:

• Entry-level experience in Computer Technology Quality & Compliance, including Computerized System Validation (CSV/CSA) within the pharmaceutical and life sciences industry.
• Understanding of Clinical Drug Development processes across Phase I, II, III, and IV studies, as well as manufacturing operations in regulated GxP environments.
• Working knowledge of FDA regulations, EU regulations, and ICH guidelines related to validation, compliance, and assurance of computerized systems in GxP-regulated areas.
• Understanding of GAMP 5 principles for the validation and assurance of computerized systems, including emerging AI-enabled applications.
• Basic knowledge of continuous improvement methodologies and quality-driven process enhancement initiatives.
• Competence in core project management activities, including planning, coordination, tracking, and execution support.
• Strong interpersonal, verbal, and written communication skills with the ability to collaborate effectively across cross-functional teams.
• Good business acumen, organizational, stakeholder management, and negotiation skills.
• Ability to work effectively in a customer-focused, fast-paced, and dynamic environment, while managing multiple priorities and deadlines.
• Self-motivated professional with a proactive approach to learning, continuous development, and delivering high-quality outcomes.
• Demonstrates a strong sense of ownership, urgency, and commitment to resolving issues and meeting project objectives.
• Culturally aware with the ability to collaborate and work effectively in global environments.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat PDF, and other standard desktop productivity tools.
• Ability to work independently with appropriate guidance while maintaining compliance, quality, and operational excellence standards.

Knowledge and Experience:

• 2-3 years of relavant experience
• Entry level Clinical trials and / or Clinical trials and /or research work experience required, with emphasis on GCP and technology compliance.
• Familiar in technology as it relates to clinical trial activities, including System Life Cycle process and applicable GCP regulations pertaining to Computer Systems.
• Entry knowledge of project management, Lean Six-Sigma, auditing and/or risk management methodologies

Education:

Educated to degree level (technology, biological science, pharmacy or other health related discipline preferred) or equivalent qualification,.