Technology Provisioning Analyst [T500-28463]

CIBC India; Hyderabad; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

CIBC India is a technology and operations hub in Hyderabad that supports global growth. You will manage end-user access provisioning, review requests, and ensure compliance. The role includes collaboration with IT and compliance teams, and opportunities to influence process improvements and tooling usage.

The position involves on-site and remote work discussions to optimize performance, with an emphasis on accuracy, timely delivery, and strong communication in a fast-paced environment.

Qualifications

• 5+ years of experience in the technology field focusing on end-user access.
• Experience with ServiceNow, Active Directory, Azure and Exchange.
• Proficient with Microsoft Office suite; strong communication.
• Familiarity with regulatory and compliance considerations in application access.

Responsibilities

• Review and process access requests via ServiceNow.
• Add, modify and revoke access within established timelines.
• Provisioning activities per knowledge base guidelines.
• Adhere to controls, policies and standards.
• Maintain clear communication notes in ServiceNow.
• Identify and communicate gaps in processes.
• Contribute to continuous improvement of service request management.

Skills

5+ years experience in technology

ServiceNow

Active Directory

Microsoft Azure

Microsoft Exchange

Microsoft Office

Communication

PowerShell

Power BI scripting

Regulatory/compliance awareness

Tools

PowerShell

Power BI

Job description

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• competitive fixed pay
• performance-based incentive programs
• family-first benefits program
• employer contributions for your retirement
• attractive time off and leave offerings
• wellbeing support
• MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You’ll Be Doing (position summary):

The Technology Provisioning Analyst is responsible for supporting access provisioning within the organization. This role reviews and processes end-user access requests based on business needs, ensuring compliance with guidelines, controls, policies, and standards while maintaining accurate communication and contributing to continuous process improvement.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

KEY ACCOUNTABILITIES:

• Efficiently perform review and process access requests submitted via ServiceNow.
• Perform add, modify, and revoke access, accurately and within established timelines.
• Perform provisioning activities in accordance with knowledge base guidelines.
• Adhere to established controls, policies, and standards.
• Maintain clear and accurate communication notes within ServiceNow.
• Effectively communicate any gaps identified against established processes.
• Contribute to continuous improvement of the service request management process

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborate with IT support teams, and business stakeholders to ensure accurate and timely provisioning of access.
• Work closely with compliance and governance teams to ensure access provisioning aligns with organizational policies and regulatory requirements.
• Interact with end users to clarify access needs and resolve provisioning issues.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

JOB DIMENSIONS:

• Complete provisioning for multiple business units and applications.
• Responsible for timely and accurate fulfillment of access requests.
• Adhere to compliance and operational excellence

Experience: 5+ years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• 5+ years experience in the technology field, with a focus on end user access.
• Experience with ServiceNow, Active Directory, Microsoft Azure, Microsoft Exchange.
• Proficient with Microsoft Office suite.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Familiarity with regulatory and compliance considerations in application access
• Experience with PowerShell and Power BI scripting

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