Technology Business Relationship Partner - VOIS

Vodafone Group Plc; Pune District; On-site; INR 2,000,000 - 2,800,000; Full time

Job summary

Vodafone Group Plc’s VOIS division seeks an experienced technology account manager to build and sustain strategic relationships with senior stakeholders across VOIS and customer organisations. You will act as the main contact for inquiries and escalations, aligning customer strategies with service roadmaps and driving growth opportunities.

You will own end-to-end business case preparation, oversee service transitions, monitor delivery against KPIs and budgets, and support continuous improvement

Qualifications

• Experience in technology account management or customer-facing technology roles.
• Proven ability to develop and maintain strategic relationships across business and technology functions.
• Ability to balance customer, operational, and commercial priorities within a complex organisation.
• Strong understanding of IT service management principles and service delivery governance.
• Experience in business case development, demand management, and opportunity pipeline management.
• Knowledge of financial governance, budgeting, cost management, and recharge governance.

Responsibilities

• Build and maintain strategic relationships with senior stakeholders across VOIS and internal customer organisations, including executive leadership and key decision-makers.
• Act as the primary point of contact for customer enquiries, issues, and escalations throughout the service lifecycle.
• Understand customer business strategies, priorities, challenges, and technology roadmaps to identify opportunities for collaboration and growth.
• Represent customer requirements in service design discussions, service portfolios, and service offerings.
• Develop and maintain strategic account plans, account development plans, and opportunity pipelines.
• Lead demand management activities and support prioritisation of business requirements.
• Manage change requests and ensure compliance with internal governance processes.
• Own the end‑to‑end preparation, coordination, and sign‑off of business cases for new and existing services.
• Oversee service transition activities and act as an escalation point to support successful onboarding of services into VOIS.
• Monitor service delivery performance and ensure adherence to agreed service levels, KPIs, budgets, and business objectives.
• Act as the voice of the customer by identifying, tracking, escalating, and resolving service quality concerns.
• Support organisational transformation, service improvement, and cost optimisation initiatives.
• Manage customer satisfaction initiatives and improvement plans to enhance customer experience.
• Lead monthly governance meetings, including service reviews, performance reporting, financial reviews, strategic discussions, and pipeline management.
• Prepare and facilitate quarterly steering committee meetings with customer leadership and VOIS management teams.
• Maintain accountability for financial governance activities, including budgeting, charging, forecasting, and recharge accuracy.
• Generate, analyse, and manage customer reporting, performance metrics, and governance documentation.

Skills

Strategic relationship management

Stakeholder engagement

IT service management

Service governance

Financial governance

Executive communication

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

What you’ll do

• Build and maintain strategic relationships with senior stakeholders across VOIS and internal customer organisations, including executive leadership and key decision-makers.
• Act as the primary point of contact for customer enquiries, issues, and escalations throughout the service lifecycle.
• Understand customer business strategies, priorities, challenges, and technology roadmaps to identify opportunities for collaboration and growth.
• Represent customer requirements in service design discussions, service portfolios, and service offerings.
• Develop and maintain strategic account plans, account development plans, and opportunity pipelines.
• Lead demand management activities and support prioritisation of business requirements.
• Manage change requests and ensure compliance with internal governance processes.
• Own the end‑to‑end preparation, coordination, and sign‑off of business cases for new and existing services.
• Oversee service transition activities and act as an escalation point to support successful onboarding of services into VOIS.
• Monitor service delivery performance and ensure adherence to agreed service levels, KPIs, budgets, and business objectives.
• Act as the voice of the customer by identifying, tracking, escalating, and resolving service quality concerns.
• Support organisational transformation, service improvement, and cost optimisation initiatives.
• Manage customer satisfaction initiatives and improvement plans to enhance customer experience.
• Lead monthly governance meetings, including service reviews, performance reporting, financial reviews, strategic discussions, and pipeline management.
• Prepare and facilitate quarterly steering committee meetings with customer leadership and VOIS management teams.
• Maintain accountability for financial governance activities, including budgeting, charging, forecasting, and recharge accuracy.
• Generate, analyse, and manage customer reporting, performance metrics, and governance documentation.

Who you are

• Experienced in technology account management, business relationship management, consulting, or customer‑facing technology roles.
• Skilled in developing and maintaining strategic stakeholder relationships across business and technology functions.
• Able to balance customer, operational, and commercial priorities within a complex organisational environment.
• Strong understanding of IT service management principles and service delivery governance.
• Experienced in business case development, demand management, and opportunity pipeline management.
• Knowledgeable in financial governance, budgeting, cost management, and commercial planning.
• Strong strategic thinking and problem‑solving capabilities with a customer‑centric approach.
• Excellent communication, presentation, negotiation, and influencing skills.
• Committed to delivering high levels of customer satisfaction and continuous improvement.
• Demonstrates rigour, reliability, and attention to detail in planning and execution.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive.

You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work with senior stakeholders across global markets and Group Functions.
• Exposure to strategic technology initiatives, transformation programmes, and customer engagement activities.
• Involvement across the complete service lifecycle, from opportunity identification to operational delivery.
• Broad visibility across technology services, financial management, governance, and business strategy.
• Collaborative environment focused on customer success, innovation, and continuous improvement.
• Opportunity to influence business outcomes through effective relationship and service management.

What skills you will learn

• Strategic stakeholder and executive relationship management.
• Technology business partnering and customer engagement.
• End‑to‑end business case and demand management.
• Service transition and operational governance.
• Financial planning, budgeting, and recharge governance.
• Customer satisfaction management and service improvement planning.
• Strategic account development and pipeline management.
• Enterprise‑level IT service management and governance practices.
• Executive‑level communication and steering committee management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.