Technology Architect

Accenture; Mumbai City; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture in Mumbai is seeking a Technology Architect to design and deliver technology architecture for platforms, products, or engagements. You will define solutions to meet performance, capability, and scalability needs, collaborating with cross-functional teams to ensure alignment with business objectives and industry standards.

The role demands deep SME knowledge, advisory skills, and the ability to influence key decisions across multiple teams.

Qualifications

• Must have 15 years of experience in Contact Center Technology Implementation.
• 15 years full-time education.

Responsibilities

• Subject Matter Expert with deep knowledge and experience.
• Influencing and advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems that apply across multiple teams.
• Facilitate workshops and discussions to gather requirements and feedback from stakeholders.
• Continuously evaluate and recommend improvements to existing architecture and processes.

Skills

Contact Center Technology Implementa

Education

Fifteen years education

Job description

Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Architect, you will design and deliver technology architecture for various platforms, products, or engagements. Your typical day will involve collaborating with cross-functional teams to define solutions that meet performance, capability, and scalability needs, ensuring that the architecture aligns with business objectives and industry standards. You will engage in discussions to refine architectural designs, assess technology trends, and provide insights that drive innovation and efficiency within the organization.

Roles & Responsibilities:

• Expected to be a Subject Matter Expert with deep knowledge and experience.
• Should have influencing and advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate workshops and discussions to gather requirements and feedback from stakeholders.
• Continuously evaluate and recommend improvements to existing architecture and processes.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Contact Center Technology Implementation.
• Strong understanding of system integration and interoperability.
• Experience with cloud-based solutions and architecture.
• Ability to analyze and optimize system performance and scalability.
• Familiarity with industry standards and best practices in technology architecture.

Additional Information:

• The candidate should have minimum 15 years of experience in Contact Center Technology Implementation.
• This position is based at our Mumbai office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.