Technical Support Sr Analyst

Evernorth; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Evernorth in Bengaluru is seeking a Technical Support Senior Analyst to provide first-line and Level 2 support for business-critical IBM i applications. The role emphasizes incident resolution, service requests, monitoring, and customer communication to ensure reliable operations.

The ideal candidate has application support experience, enjoys problem solving, and can work in a production support environment; over time they will develop deeper IBM i knowledge, SQL skills, and application support

Qualifications

• Experience providing first-line and Level 2 application support.
• Strong analytical thinking and problem solving.
• Experience with IBM i (AS/400) platform is a plus.
• Good communication with customers.

Responsibilities

• Provide first-line and Level 2 application support.
• Resolve incidents and fulfill service requests.
• Monitor and troubleshoot for stable operations.
• Communicate with customers to ensure clarity and timely updates.

Skills

Incident resolution

SQL skills

Customer communication

Production support

Troubleshooting

Tools

IBM i (AS/400)

Job description

Technical Support Senior Analyst

This role is responsible for providing first-line and Level 2 application support for business-critical applications running on the IBM i (AS400) platform.

The analyst will focus on incident resolution, service request fulfillment, monitoring, operational support, troubleshooting, and customer communication to help ensure stable and reliable business operations.

This is an excellent opportunity for someone with application support experience who enjoys problem solving and investigating technical issues. Previous RPG development experience is not required . The successful candidate will demonstrate strong analytical thinking, a desire to learn, and the ability to work effectively within a production support environment.

Over time, the role provides opportunities to develop deeper IBM i technical knowledge, SQL skills, and application support expertise .

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.