Technical Support Specialist, Level 1

SOTI Inc; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

SOTI Inc. is seeking a Technical Support Specialist, Level 1 in Gurgaon, India. You will provide telephone and email based post-sales technical support for SOTI software products and investigate issues to resolution, collaborating with internal stakeholders.

You will respond to customer requests promptly, maintain high-quality service, and support SOTI's MDM solutions. Fluency in English is required; additional Spanish or French is a plus. 1–2 years of relevant experience preferred.

Qualifications

• Degree or Diploma in Computer Networking, Information Technology or CS.
• Solid OSI model and networking knowledge incl. Firewalls and Subnetting.
• Experience with Windows 8.1/Server 2008/2012 and SQL/Virtual servers.
• Knowledge of mobile platforms (Android, iOS, Windows Mobile and Blackberry).
• 1–2 years relevant experience; strong English communication; Spanish or French a plus.

Responsibilities

• Provide telephone and email based post-sales technical support for our software products.
• Investigate issues reported by customers and work collaboratively with internal stakeholders to resolution.
• Work proactively to update customers by reporting progress regarding outstanding queries.
• Respond to all customer requests in a timely manner while improving customer experience.
• Provide superior customer service in regards to our MDM solutions.
• Diagnose and solve application queries and answer customer questions.
• Use various devices to reproduce customer environments to troubleshoot issues further.

Skills

Networking concepts

Windows OS proficiency

Mobile platforms knowledge

English communication

Problem solving

Teamwork

Education

Degree or Diploma in Computer Networking, IT, CS

Tools

SQL

Virtualization

Networking tools

Job description

## Technical Support Specialist, Level 1Apply: Gurgaon, India: Full time: Posted Today: R10455## SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.## *SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.* ## SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.**Responsibilities*** Provide telephone and email based post-sales technical support for our software products* Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution* Work proactively to update customers by reporting progress regarding outstanding queries* Endeavor to respond to all customer requests in a timely manner while improving customer experience* Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions* Use various devices to reproduce customer environments in order to troubleshoot issues further**Qualifications*** Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field* Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)* Minimum 1- 2 years of relevant experience, exceptions for qualified candidates* Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives* Outstanding verbal and written communication skills in English* Fluency in Spanish or French would be an asset. SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations. #LI-AM2