Technical Support Specialist

HCLTech; India; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

HCL Technologies Limited is seeking a Technical Support Specialist with 10+ years of hands-on SAP TM experience in India. The role focuses on delivering SAP TM solutions, integrating with SAP EWM, ERP/ECC, and GTS, and supporting testing and deployments.

You will lead cross-functional teams, mentor juniors, and drive process improvements. The ideal candidate will have strong communication skills, stakeholder management, and a proven track record in configuration, customization, and incident

Qualifications

• 10+ years hands-on experience supporting SAP TM.
• Strong knowledge of SAP TM modules (Freight Order Management, Transportation Planning, Charge Management, Settlement, Master Data).
• Experience in SAP TM configuration and standard customization.
• Experience in incident analysis, problem resolution, and root cause analysis.
• Ability to analyze business processes and translate requirements into SAP TM solutions.
• Experience supporting testing and production deployments.
• Understanding of SAP standard functionality and enhancement concepts.
• Experience in Agile/ITIL support environments.
• Ability to work independently and in global cross-functional teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Architect, design and develop SAP TM solutions for product/project delivery through teams.
• Serve as Subject Matter Expert for SAP TM.
• Ensure knowledge up-gradation and adoption of new technologies to meet quality standards and client requirements.
• Build a pool of skilled professionals through interviews, training, and mentorship.
• Gather specifications and deliver SAP TM solutions to client organizations.
• Support competency development with propositions, collateral creation, and market trend analysis.
• Recommend client value creation initiatives and implement industry best practices for SAP TM.

Skills

SAP TM expertise

Freight Order Management

Transportation Planning

Incident analysis & RCA

Agile/ITIL support

Stakeholder management

Cross-functional teamwork

Tools

SAP EWM

SAP ERP/ECC

SAP GTS

Job description

Career Opportunities: Technical Support Specialist (158288)

Requisition ID158288-Posted10/29/2026

• 10+ years of hands-on experience supporting SAP TM
• Strong knowledge of SAP TM, including Freight Order Management, Transportation Planning, Charge Management, Settlement, and Master Data
• Good understanding of SAP TM integration with SAP EWM, SAP ERP/ECC and SAP GTS
• Experience in SAP TM configuration and standard customization
• Experience in incident analysis, problem resolution, and root cause analysis
• Ability to analyze business processes and translate business requirements into SAP TM solutions
• Experience supporting testing and production deployments
• Understanding of SAP standard functionality and enhancement concepts
• Experience working in Agile/ITIL support environments
• Ability to work independently and collaboratively in global, cross-functional teams
• Strong communication and stakeholder management skills

Key Responsibilities

. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an Subject Matter Expert
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
6. To support competency development with envisioning and articulating propositions â building collaterals/ whitepaper creation, market trend analysis etc.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)

Skill Requirements

• SAP TM, including Freight Order Management, Transportation Planning, Charge Management, Settlement, and Master Data
• Good understanding of SAP TM integration with SAP EWM, SAP ERP/ECC and SAP GTS