Technical Support Representative || Process Associate

Genpact; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

A global technology services provider in Bengaluru is seeking a Technical Support Representative to support hardware queries and troubleshoot customer issues. The role requires fluent communication skills and a bachelor's degree in a relevant field. Responsibilities include answering calls and emails, performing troubleshooting, and managing technical queries. Ideal candidates should have a solid foundation in Microsoft Office and hardware knowledge. This full-time position offers opportunities for growth in a dynamic tech-driven environment.

Qualifications

• Fluent in required languages.
• Good communication skills, both written and oral.
• Knowledge of hardware: NUCs, processors, wireless, and graphics.

Responsibilities

• Support technical queries via Call, Chat, and Email.
• Perform troubleshooting for customer issues.
• Perform Remote Access Sessions when needed.

Skills

Fluent communication skills

Basic knowledge of Microsoft Office

Customer experience & process improvement

Good analytical skills

Education

Bachelor's degree or higher; B. Tech / BCA / BSc Computer Science preferred

Tools

Microsoft Office

Windows operating systems

Job description

Technical Support Representative / Process Associate

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

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If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is Your Moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions— we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Technical Support Agent, Process Associate – Customer Care

Shift‑Rotational

Responsibilities

• Support technical queries for hardware: NUCs Sonar Processors, wireless, graphics, Unison, Ethernet products, and OEM products (laptops etc.) via Call, Chat and Email
• Perform troubleshooting to fix the customer issues via Call, Chat and Email
• Perform RAS (Remote Access Session) when required via Chat and Phone
• Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
• Follow‑ups via Email and phone on cases
• Knowledge base article creation for handled queries
• Identify and own Lean and Transformation projects

Qualifications

Minimum Qualifications

• Should be fluent in required languages
• Should have a bachelor’s degree or higher; B. Tech / BCA / BSc Computer Science preferred
• Good communication skills, both written and oral, and able to handle client interaction
• Basic knowledge of Microsoft Office, Windows operating systems, hardware
• Good knowledge of desktop/servers, hardware: NUCs, processors, wireless, graphics, Unison, Ethernet products and OEM products (laptops)
• Customer experience & process improvement capabilities

Preferred Qualifications / Skills

• Ability to manage multiple priorities
• Good analytical skills
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• Be a transformation leader—work at the cutting edge of AI, automation, and digital innovation
• Make an impact—drive change for global enterprises and solve business challenges that matter
• Accelerate your career—get hands‑on experience, mentorship, and Naval learning opportunities
• Work with the best—join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
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• Thrive in a values‑driven culture—our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Finance and Sales

Industries

• Business Consulting and Services

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed.Policy creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and motherboard are not required to pay to participate in our hiring process in any other way forensic Dimilán safeials switch .