Technical Support Engineer (TSE/SRE)

Agivant; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Agivant Technologies India Private Limited in Hyderabad is hiring a Technical Support Engineer (TSE/SRE) to provide advanced support and reliability engineering for our data/graph-based software product to a global client base. The role demands strong problem-solving, Linux/Bash/Python expertise, and experience with Kubernetes, Docker, NoSQL graph databases, and observability tools.

You will work with engineering to resolve issues, build automation, and improve uptime while mentoring junior

Qualifications

• Experience supporting production systems with direct customer exposure.
• Proficiency with Linux admin and troubleshooting.
• Bash and Python scripting skills demonstrated.
• Hands-on with Kubernetes and Docker/container management.
• Experience with NoSQL databases, graph databases preferred.
• Knowledge of network protocols and security practices.
• Experience with monitoring/observability tools.
• Cloud or Kubernetes certification (CKA or cloud cert).

Responsibilities

• Tiered Support: Provide Tier 1-3 technical support from triage to resolution or engineering handoff.
• Troubleshooting: Diagnose and resolve complex issues across app, database, and infra layers.
• Incident Management: Lead or support incident response including root cause analysis.
• Reliability & Monitoring: Monitor health and performance; address risks proactively.
• Automation: Build scripts and tooling to reduce manual work.
• Knowledge Documentation: Maintain runbooks and internal docs for issues.
• Customer Communication: Explain issues and resolutions clearly to customers.
• Collaboration with Dev Teams: Escalate and work with engineers on fixes.
• Database Monitoring & Optimization: Tune database performance for production.
• Product Adoption Support: Help customers with onboarding and best practices.
• Training and Mentoring: Mentor junior engineers and share knowledge.

Skills

Linux administration

Bash scripting

Python scripting

Kubernetes

Docker

Graph databases

Networking fundamentals

Monitoring tools

Cloud certification

Tools

Prometheus

Grafana

ELK Stack

Datadog

Splunk

Job description

Agivant Technologies India Private Limited | Full time

Agivant is a new-age AI-First Digital and Cloud Engineering services company that drives Agility and Relevance for our client’s success.

Powered by cutting-edge technology solutions that enable new business models and revenue streams, we help our clients achieve their trajectory of growth.

Agility is a core muscle, an integral part of the fabric of a modern enterprise. To succeed in an ever-changing business environment, every modern organization needs to adapt and renew itself quickly. We help foster a more agile approach to business to reconfigure strategy, structure, and processes to achieve more growth and drive greater efficiencies.

Relevance is timeless and is the only way to survive and thrive.

The quest for relevance defines the exponential acceleration of humanity. This has presented us with a slew of opportunities, but also many unprecedented challenges. With technology-led innovation, we help our customers harness these opportunities and address myriad challenges.

Job Description

Technical Support Engineer (TSE/SRE)

The Technical Support Engineer (TSE/SRE) is expected toprovide advanced technical support and reliability engineering for ourData/Graph-based software product to a global client base and partners.

This role requires strong technical expertise, sharpproblem-solving skills, and the ability to communicate complex technicalinformation clearly. Beyond troubleshooting and resolving customer-facingissues, this role also carries reliability ownership — monitoring systemhealth, improving uptime, and building automation to reduce recurring issues.

The TSE/SRE must have experience working with databases,ideally including graph databases, and a solid background in Linux, networking,and scripting (bash/python). They work closely with engineering teams toescalate and resolve complex issues (e.g., code changes required,first-time-seen behavior) and contribute to reliability improvements across theplatform.

Job Responsibilities

• TieredSupport: Provide Tier 1-3 technical support, owning issues frominitial triage through resolution or engineering handoff
• Troubleshooting: Diagnose and resolve complex technical issues across application,database, and infrastructure layers
• IncidentManagement: Lead or support incident response for production issues,including root cause analysis and postmortems
• Reliability& Monitoring: Monitor system health and performance usingobservability tooling; proactively identify and address risks before theybecome incidents
• Automation: Build scripts and tooling to reduce manual, repetitive support andoperational work
• KnowledgeDocumentation: Maintain runbooks, KB articles, and internaldocumentation for common issues and resolutions
• CustomerCommunication: Communicate technical issues and resolutions clearly tocustomers and partners
• Collaborationwith Development Teams: Escalate and work jointly with engineering onissues requiring code-level fixes
• DatabaseMonitoring & Optimization: Monitor and tune database performancefor production workloads
• ProductAdoption Support: Assist customers with onboarding, configuration, andbest-practice usage of the product
• Trainingand Mentoring: Mentor junior support engineers and contribute to teamknowledge-sharing

Must-Have

• 3-5years of overall experience in Technical Support, SRE, or DBA/SysAdminroles supporting production systems, with direct customer-facing exposure
• Proficiencyin Linux system administration and troubleshooting
• Strongskills in Bash and Python scripting
• Hands-onexperience with Kubernetes and Docker/container management
• Experiencewith NoSQL databases; hands-on experience with a graph database (Neo4j,ArangoDB, Dgraph, Neptune, or similar) strongly preferred
• Knowledgeof network protocols and security practices (SSL, LDAP, AD, SSO)
• Experiencewith monitoring/observability tools (Prometheus, Grafana, ELK Stack,Datadog, or Splunk)
• Oneof the following: Kubernetes certification (CKA) or a Cloud certification(Azure/AWS/GCP, DevOps Engineer level or equivalent)

Good to Have

• Understandingof a systems programming language (Go, C++)
• Familiaritywith DevOps/automation tools (Jenkins, Ansible, Terraform)
• Experiencewith on-call rotations and SLA-driven support models

Requirements

Must-Have

• 3-5years of overall experience in Technical Support, SRE, or DBA/SysAdminroles supporting production systems, with direct customer-facing exposure
• Proficiencyin Linux system administration and troubleshooting
• Strongskills in Bash and Python scripting
• Hands-onexperience with Kubernetes and Docker/container management
• Experiencewith NoSQL databases; hands-on experience with a graph database (Neo4j,ArangoDB, Dgraph, Neptune, or similar) strongly preferred
• Knowledgeof network protocols and security practices (SSL, LDAP, AD, SSO)
• Experiencewith monitoring/observability tools (Prometheus, Grafana, ELK Stack,Datadog, or Splunk)
• Oneof the following: Kubernetes certification (CKA) or a Cloud certification(Azure/AWS/GCP, DevOps Engineer level or equivalent)