Technical Support Engineer (Python | Full Stack)

Fabric; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Fabric is seeking a customer-facing software engineer in Bengaluru to troubleshoot technical issues, debug across the full stack, and build small internal tools. You will own customer problems from start to finish, combining strong Python skills with excellent communication in a fast-paced startup environment.

The role requires 1–3 years in software development or support, with familiarity with APIs, SQL, Git, and frontend/backend debugging. Experience in a B2B SaaS setting is a plus.

Qualifications

• 1–3 years of experience in Software Development, Technical Support, or Customer Support Engineering.
• Strong knowledge of Python and basic Full Stack development.
• Experience working in a B2B SaaS startup.
• Good understanding of APIs, SQL, Git, and frontend/backend debugging.

Responsibilities

• Work closely with customers to understand and resolve technical issues.
• Troubleshoot and debug issues across frontend and backend systems.
• Fix minor bugs and provide quick solutions to customer problems.
• Build small tools and utilities to improve customer experience.
• Provide technical support to customers and candidates using the product.
• Work with the engineering team to identify, escalate, and resolve issues.
• Take ownership of customer issues until they are fully resolved.

Skills

Python

Full stack

APIs

SQL

Git

Frontend debugging

Backend debugging

React/JavaScript

AI tools (Cursor/Claude/GitHub Copilot

Communication

Problem solving

Customer-first mindset

Tools

Git

SQL

APIs

GitHub Copilot

FastAPI

Django

Flask

React

Job description

About Company

Fabric is an AI-powered hiring platform that helps companies streamline recruitment through intelligent screening, AI interviews, and automated candidate evaluations. We are a fast-growing B2B SaaS startup building innovative solutions to make hiring faster and smarter.

Role Summary

Fabric is looking for a customer-facing software engineer who can troubleshoot technical issues, debug across the full stack, build small internal tools, and own customer problems from start to finish. The ideal candidate combines strong Python development skills with excellent communication and enjoys working directly with customers in a fast-paced startup environment.

Role & Responsibilities

• Work closely with customers to understand and resolve technical issues.
• Troubleshoot and debug issues across frontend and backend systems.
• Fix minor bugs and provide quick solutions to customer problems.
• Build small tools and utilities to improve customer experience.
• Provide technical support to customers and candidates using the product.
• Work with the engineering team to identify, escalate, and resolve issues.
• Take ownership of customer issues until they are fully resolved.

Preferred Candidate Profile

• 1-3 years of experience in Software Development, Technical Support, or Customer Support Engineering.
• Strong knowledge of Python and basic Full Stack development.
• Experience working in a B2B SaaS startup.
• Good understanding of APIs, SQL, Git, and frontend/backend debugging.
• Familiarity with FastAPI, Django, Flask, React, or JavaScript is preferred.
• Comfortable using AI tools like Cursor, Claude, or GitHub Copilot.
• Excellent communication and problem-solving skills, and a customer-first mindset.
• Willing to work from the Bangalore office and thrive in a fast-paced startup environment.