Technical Support Engineer - L1 - 260512-3

Kaseya Careers; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Kaseya seeks a Technical Support Engineer – L1 in Bangalore to join our global support team. You will resolve customer issues across Windows, macOS and Linux, handle chats, phone and tickets, and help meet KPI targets while delivering friendly, professional service.

The role demands strong problem-solving and clear communication in a fast-paced environment. Able to work from our Bengaluru office with a customer-centric mindset and the ability to triage issues, escalate when necessary, and

Qualifications

• Experience providing IT support across Windows, macOS and Linux.
• Familiarity with network basics and security concepts.
• Ability to read logs and diagnose technical issues.
• Good written and verbal communication for customer interactions.

Responsibilities

• Handle chats, calls and tickets to resolve customer issues.
• Meet or exceed internal KPI targets and quality standards.
• Document solutions and assist with escalation when needed.

Skills

Windows OS

macOS

Linux OS

Networking basics

AD/Group Policy

SSL/TLS

SQL queries

EDR/MDR tools

Windows Firewall

Strong communication

Tools

Nmap

CLI

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills

• Excellent knowledge of major operating systems - Windows, macOS & Linux.
• Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys.
• Basic Windows Administration, including Active Directory & Group policies.
• Hands-on experience with Patch Management, Application & System performance troubleshooting.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Ability to read/write SQL queries.
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.
• Familiar with Windows firewall concepts, including rule configuration.
• Excellent written and verbal communication skills.

Preferred

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

1. CompTIA A+
2. CompTIA Network+
3. CompTIA Server+
4. CompTIA Security+
5. MCP, MCTS, or MCIT
6. CCNA

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.