Technical Support Engineer (Cloud), India

AlgoSec; New Delhi; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

AlgoSec is seeking an experienced Technical Support Engineer to join our global Support team in Gurgaon, India. The role emphasizes cloud, Linux, and automation, complementing networking and firewall expertise as we evolve toward SaaS and AI integrations.

You will work with customers and partners worldwide, troubleshoot complex issues, and contribute to automation and knowledge base improvements. Direct employment with office-based preference, with potential for remote arrangements.

Qualifications

• 3+ years in Technical Support or similar technical customer-facing role in software
• Hands-on cloud platform troubleshooting including AWS/Azure
• Strong Linux/Unix administration experience
• Scripting/automation with Bash, Python, PowerShell, or similar
• Experience building operational automations to improve efficiency and reliability

Responsibilities

• Provide technical support to customers and partners via email, phone, and web sessions
• Troubleshoot product installation, configuration, operation, cloud, networking, and security issues
• Guide customers and Sales Engineers through technical questions
• Investigate complex issues across cloud, Linux, application, and network environments
• Collaborate with global Support, R&D, Delivery, and Product Management to drive resolution
• Own customer issues through resolution and maintain knowledge base
• Develop and maintain operational scripts and automation to reduce manual effort
• Document findings and improve support processes and tooling
• Contribute to continuous improvement of Support methodologies and automation

Skills

Cloud platforms (AWS/Azure)

Linux/Unix administration

Scripting & automation

Networking & security concepts

English communication

Tools

Terraform

Docker

Kubernetes

GitHub Actions

Azure DevOps

Jenkins

Job description

At AlgoSec, what you do matters!

AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

AlgoSec is looking for an experienced Technical Support Engineer to join our global Support organization.

For this position, we are specifically looking for a candidate with strong Cloud, Linux, and automation experience who can complement the networking and firewall expertise already existing within the team and support AlgoSec's continued evolution toward SaaS, cloud-based capabilities, and AI integrations.

Reporting to: Support Team Leader / Support Manager

Location: Gurgaon, India – office-based preferred; remote work may be considered

Employment: Direct employment

Responsibilities

• Provide technical support to AlgoSec customers and partners worldwide via email, phone, and web sessions.


• Troubleshoot technical issues related to product installation, configuration, operation, cloud infrastructure, applications, networking, and security environments.


• Guide customers, partners, and Sales Engineers through technical issues and product-related questions.


• Investigate complex technical problems across cloud, Linux, application, and network environments.


• Work closely with global Support teams, R&D, Delivery, and Product Management to drive issues to resolution.


• Take ownership of customer issues and manage them through resolution.


• Develop and maintain operational scripts and automations to improve Support efficiency, reduce manual effort, and increase service reliability.


• Document technical findings and maintain and improve the AlgoSec knowledge base.


• Contribute to the continuous improvement of Support processes, methodologies, tools, and automation.

What We're Looking For

• At least 3 years of experience in Technical Support or a similar customer-facing technical role within a software company.


• Practical experience with cloud platforms such as AWS and/or Microsoft Azure, including troubleshooting cloud infrastructure, networking, security, and platform services.


• Strong hands-on experience administering and troubleshooting Linux/Unix environments.


• Experience with scripting and automation using Bash, Python, PowerShell, Shell scripting, or similar technologies.


• Experience building or maintaining operational automations to improve efficiency, reduce manual effort, or enhance service reliability.


• Experience supporting network security, infrastructure, or other complex enterprise software products.


• Good understanding of networking and security concepts.


• Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues across cloud and application environments.


• Ability to independently investigate technical issues and take ownership through resolution.


• Excellent written and verbal communication skills in English.


• Ability to perform effectively in a fast-paced environment while managing multiple priorities.


• Willingness to work flexible hours as part of a 24x7 global Support organization.

Nice-to-have

• Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or Bicep.


• Experience with containerization and orchestration technologies such as Docker and Kubernetes.


• Knowledge of CI/CD pipelines and automation platforms such as GitHub Actions, Azure DevOps, or Jenkins.


• Experience implementing AI-powered operational workflows, predictive analytics, intelligent alerting, or GenAI-based Support automation solutions.


• Experience with SaaS products or cloud-native application environments.


• Experience with firewall technologies such as Check Point, Palo Alto, Cisco, Juniper, Fortinet, or similar platforms.


• Experience working directly with R&D, Product, or Delivery teams on complex customer issues.


• Experience creating technical documentation or Knowledge Base content.

Personal attributes

• Independent, resourceful, and results-oriented.


• Strong analytical and troubleshooting mindset.


• Fast learner with a strong interest in emerging technologies, cloud platforms, automation, and AI-driven operations.


• Strong team player with high integrity and a customer-first mindset.


• Comfortably operating under pressure and handling multiple technical issues simultaneously.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.