Technical Support Engineer

Intertec Softwares Pvt Ltd; Navi Mumbai; On-site; INR 5,00,000 - 8,00,000; Full time

Job summary

A technology solutions company is seeking a Technical Support Engineer in Navi Mumbai, India. The role involves providing first-line support for end-user technical issues, troubleshooting Office 365 applications, and managing user accounts in Microsoft 365. Candidates should have at least 3 years of experience in IT support, strong knowledge of networking concepts, and excellent communication skills. This position offers an opportunity to work in a fast-paced environment with a focus on user satisfaction.

Qualifications

• 3 years of experience in a Service Desk or IT Support role.
• Familiarity with Active Directory, Exchange Online, and Teams administration.
• Experience with ticketing systems (e.g., ServiceNow, Service Desk Plus).
• Microsoft certifications (e.g., MS-900, MD-102, AZ-900) are a plus.

Responsibilities

• Serve as the first line of support for end-user technical issues.
• Troubleshoot and resolve issues related to Office 365 applications.
• Assist with user account management in Microsoft 365.
• Provide basic support for network connectivity issues.
• Escalate complex issues to appropriate teams.

Skills

Strong knowledge of Microsoft Office 365 suite and admin portal

Excellent communication and interpersonal skills

Basic understanding of networking concepts

Ability to multitask and prioritize in a fast-paced environment

Tools

Active Directory

ServiceNow

Service Desk Plus

Job description

Job Title : Technical Support Engineer

Experience :3+

Responsibilities :

• Serve as the first line of support for end-user technical issues via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Assist with user account management in Microsoft 365 (password resets, license assignments, mailbox permissions).
• Provide basic support for network connectivity issues (Wi-Fi, VPN, DNS, IP configuration).
• Escalate complex issues to appropriate teams while maintaining ownership until resolution.
• Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool.
• Educate users on best practices and self-service tools.
• Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.

Mandatory :

• 3 years of experience in a Service Desk or IT Support role.
• Strong knowledge of Microsoft Office 365 suite and admin portal.
• Familiarity with Active Directory, Exchange Online, and Teams administration.
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN)
• Experience with ticketing systems (e.g., ServiceNow, Service Desk Plus)
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment
• Microsoft certifications (e.g., MS-900, MD-102, AZ-900) are a plus.