Technical Support Engineer

Invensyscad Solutions; Nashik District; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading CAD solutions provider in Nashik is seeking a PTC Creo Specialist to provide expert technical support for Creo software. The ideal candidate will have hands-on experience with Creo and strong mechanical design knowledge. Responsibilities include troubleshooting CAD issues, optimizing workflows, and ensuring customer success. Apply with a sample of your work and a description of the most challenging Creo issue you've resolved.

Qualifications

• Hands-on Creo experience is essential.
• Able to resolve complex CAD issues effectively.

Responsibilities

• Provide technical support for Creo software solutions.
• Diagnose and fix modeling failures and assembly issues.
• Maintain PTC Creo Certification and master advanced modules.

Skills

PTC Creo expertise

Mechanical design knowledge

Technical troubleshooting

Education

BE in Mechanical Engineering or equivalent

PTC Creo Professional Certification

Job description

Job description

We are looking for a PTC Creo Specialist to provide expert-level technical support for our Creo (Pro/ENGINEER) software solutions. As a Technical Support Engineer, you will troubleshoot complex CAD issues, optimize modelling workflows, and ensure customer success with PTC's product suite. The ideal candidate has hands-on Creo experience, strong mechanical design knowledge, and a passion for solving challenging technical problems.

Key Responsibilities

Technical Support & Troubleshooting

• Resolve 90%+ of Creo-related cases
• Diagnose and fix:
  • Modelling failures (feature regeneration, import/export errors)
  • Assembly constraints and mechanism design issues
  • Drawing and detailing problems (views, annotations, GD&T)
  • Performance optimization for large assemblies
  • License configuration and installation challenges

Product Expertise Development

• Maintain PTC Creo Certification (current or obtain within 3 months)
• Master advanced Creo modules:
  • Simulate (FEA integration), Parametric and Direct Modelling
  • Tool Design and Manufacturing extensions, Windchill PLM integration

Customer Success & Advocacy

Technical Collaboration

• Partner with PTC Technical Account Managers on:
• Support sales teams

Qualifications & Requirements

Education

• BE in Mechanical Engineering or equivalent
• PTC Creo Professional Certification (preferred)

Application Requirements

• Sample Creo model demonstrating complex feature creation
• Description of most challenging Creo issue resolved