Technical Support Engineer

Adobe; Jashpur; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading software company in Chhattisgarh is seeking a Video Solutions Specialist to drive customer adoption and influence the usage of Adobe's Video products. The role demands strong technical and customer-facing skills, focusing on maximizing product value and ensuring customer success. Key responsibilities include troubleshooting, upselling opportunities, and reporting on usage trends. Ideal candidates will have a graduate degree, familiarity with video products, and exceptional communication abilities. Competitive salary and a fast-paced work environment await.

Qualifications

• Graduate degree required.
• Strong communication skills to simplify workflows.
• Experience in customer success roles is essential.

Responsibilities

• Maximize customer adoption of Adobe Video solutions.
• Identify upselling opportunities based on customer needs.
• Provide technical support for Windows and Mac environments.
• Build relationships with global customers through effective communication.

Skills

Customer-handling abilities

Spoken and written communication

Cultural awareness

Understanding of Windows/Mac systems

Familiarity with Adobe Video products

Time management skills

Education

Graduate (full time)

Tools

Premiere Pro

After Effects

Audition

Media Encoder

Frame.io

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Overview

We are looking for a high‑impact Video Solutions Specialist who can combine strong technical knowledge with a customer‑centric sales approach. This role requires someone who understands Adobe’s Video ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth.

Key Skills & Qualifications

• Experienced & must be a Graduate (full time)
• Cultural awareness - conversational English
• Excellent spoken and written communication skills, with the ability to simplify complex video workflows for customers.
• Strong customer‑handling abilities with high patience, empathy, and relationship‑building skills.
• Solid understanding of Windows/Mac environments and basic troubleshooting to support Video tools.
• Familiarity with Adobe Video products such as Premiere Pro, After Effects, Audition, Media Encoder, or Frame.io (expertise in at least one is a plus).
• Ability to identify customer use cases and recommend the right features, workflows, or upgrades.
• Experience working cross‑functionally with support, sales & product teams.
• Capability to interpret customer insights to influence adoption and business outcomes.
• Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs.
• Awareness of global communication styles, accents, and cultural nuances.

Key Responsibilities

Customer Engagement & Sales Influence

• Understand customer workflows and position the right Adobe Video solutions to maximize value and adoption.
• Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends.
• Communicate product benefits clearly to influence buying decisions and drive long‑term customer retention.
• Guide customers through video workflows, best practices, and new feature enhancements to ensure platform stickiness.

Technical Support & Solutioning

• Deliver a high‑quality first‑contact experience by resolving technical and non‑technical customer issues across voice and chat.
• Troubleshoot across Windows and Mac systems to support Video products efficiently.
• Collaborate with product teams by reporting top issues, product gaps, and customer pain points.
• Provide accurate documentation of all interactions to maintain seamless customer history.

Customer Success & Relationship Management

• Demonstrate accountability by following through on cases and ensuring timely resolution.
• Interpret customer sentiment and turn challenging interactions into positive outcomes.
• Educate customers on best workflows, integrations, and value‑driven use cases.
• Build trust and rapport with global customers through professional and proactive communication.

Business Intelligence & Insights

• Analyze customer insights, usage metrics, and case patterns to derive actionable insights.
• Report recurring call drivers, emerging trends, and critical issues to internal teams.
• Provide feedback that supports product enhancements, feature development, and overall business strategy.

What Makes This Role Unique

This is not just a support role—it's a hybrid of technical expertise, customer success, and sales enablement within Adobe’s dynamic Video ecosystem. You’ll be influencing customer workflows, shaping product adoption, and directly contributing to the growth of Adobe's video business.

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