Technical Support Engineer

Megaport; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Megaport is seeking a Technical Support Engineer with networking expertise to be the first point of contact for customers, addressing technical and account-related issues via phone and web-based support.

You will work independently, think creatively, and collaborate with global teams to resolve real-world networking challenges while delivering exceptional service.

Qualifications

• Minimum of 3 years proven experience in networking troubleshooting.
• Degree in IT, Networking, or related field.
• Fluent in English (written and verbal).

Responsibilities

• Provide technical support and handle customer inquiries via phone, email, and chat.
• Troubleshoot networking, portal, and account-related issues using internal tools.
• Document activities accurately in internal systems and meet KPIs/SLAs.
• Collaborate with global teams and vendors to resolve cases.
• Think creatively to deliver optimal outcomes for customers.

Skills

Networking troubleshooting

Customer service

Independent work

Education

Bachelor's degree in IT/Networking

Tools

CCNA

CCNP

CWNA

Job description

Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.

You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.

You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

What You’ll Be Doing

• Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Adhere to operating procedures and policies
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Focus on resolving issues at first contact and keep customers informed.
• Spot opportunities to help customers improve their services.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.
• Clearly communicate and escalated unresolved technical issues.
• Support inbound sales and general inquiries.
• Think creatively to deliver the best outcome for each customer.

What We Are Looking For

• Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
• Studied or completed a degree in IT, Networking, or a related field.
• Fluent in English, both written and verbal.
• Able to work independently and collaborate with global teams.
• Detail-oriented, organised, and focused on delivering high-quality results.
• Eager to learn and grow in a fast-paced tech environment.
• Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.