Technical Support Engineer

Movate Technologies; Chennai District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading technology solutions provider is seeking a technical support representative in Chennai District to provide exceptional customer service through effective problem resolution and support. Responsibilities include assisting customers with product use and troubleshooting. Ideal applicants will have experience in customer support and strong communication skills. The role demands a customer-centric attitude and the ability to work independently in a fast-paced environment.

Qualifications

• 6 months to 1 year experience in Technical Support or Customer Support.
• Proven success in a phone-based customer service or call center position.
• Comfortable with technology related to consumer electronics.

Responsibilities

• Respond promptly and courteously to technical support inquiries.
• Provide top-tier support to achieve first call resolution.
• Educate customers on system installation and troubleshooting.

Skills

Technical support experience

Customer service skills

Problem-solving skills

Clear communication

Ability to work independently

Job description

Role & responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Preferred candidate profile

• 6 Months to 1 year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team settingAbility to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction