Technical Support Engineer

Swym

Bengaluru

Remote

INR 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

20 days of PTO

10 sick days

12 wellness leaves

10 fixed holidays

Competitive pay and stock options

Employee Wellness & Assistance Program

Fitness classes

Job summary

A global e-commerce solutions provider is seeking an Entry-level Technical Support Engineer to deliver exceptional customer support and contribute to product development. This remote role requires strong communication skills and a passion for problem-solving in the e-commerce space. Your mission will be to ensure top-notch customer experiences as you help shape the future of online retail. Enjoy a competitive salary package along with generous time off and wellness programs.

Qualifications

Experience handling customer conversations in a global context is essential.
Proficient with web applications and technologies.
Strong command of the English language is critical.

Responsibilities

Provide technical support to e-commerce merchants.
Collaborate with the team on product development.
Ensure high customer satisfaction.

Skills

Customer support

Problem-solving

HTML/CSS knowledge

Excellent communication

Curiosity

Attention to quality

Passion for customer experience

Job description

Overview

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At Swym, we are on a mission to help retail brands craft a truly seamless omni-channel experience for their customers. Fueled by an accelerating shift to online retail, we are on an exciting growth path with over 49,000 merchants across 100+ countries using our products. We work hard as a fully remote team, collaborate async in autonomous fashion, and take ownership of what we do. We operate at a significant global scale, but given the size of the opportunity ahead of us, there is plenty left to do.

Position Overview

Here\'s your chance to build products for e-commerce merchants around the world and have a major impact on the future of commerce. As a Technical Support Engineer at Swym, you\'ll play a pivotal role in charting our course to greatness.

Qualifications

Genuinely happy about helping people. Seriously, if we could only name one trait that defined success in this role, this would be it.
Love taking on challenging problems and finding creative solutions to those problems.
Have prior experience in handling customer conversations through email and chat desk, and especially in a global context.
Familiar with HTML, CSS and consider yourself proficient with web applications and technologies
Curious by nature and are excited about learning new things.
Lazer-focused on execution while maintaining attention to quality.
An excellent communicator. This role requires you to talk to customers regularly, and most of our customers are not India-based. Excellent command of the English language (both spoken and written) is a must.
Passionate about delivering a world-class customer experience and derive immense pride and satisfaction in helping people succeed.

Our Vibe - What We\'re All About

We\'re a close-knit crew that never forgot our scrappy startup roots. We\'re exploding with growth, and are on the lookout for people who share our vision for shaping Swym\'s future.

At Swym, our DNA is built on teamwork, personal growth, and striking the perfect work-life balance. We value work, but we cherish life\'s other adventures too. We\'re always leveling up, and trust among our team is sacred. Teamwork is our superpower, and we\'re all about lifting each other up to reach new heights.

Time Off: Enjoy 20 days of PTO, 10 sick days, 12 wellness leaves, and 10 fixed holidays.
Competitive compensation: Competitive pay and stock options are available for all.
Health&fitness: We\'ve got your health covered, including fitness classes for your well-being.
Employee Wellness&Assistance Program: Your well-being matters. We\'ve got you covered with professional counseling services, because we all need a little help sometimes.

Deal Breakers

We want to be upfront about what it takes to thrive at Swym.

Passion for impact: If you\'re not passionate about making a real impact on the future of e-commerce, or do not constantly think about concrete outcomes for your work, this isn\'t the right fit
Clear communication skills: We are remote-first company with emphasis on asynchronous communication, so you need to be able to write well and articulate your thoughts concisely and without fillers
Eager to learn: We expect you to be hungry for knowledge and growth, ready to learn and to teach
Challenging environment: This isn\'t a laid-back job. It\'s meant to be one of the most rewarding challenges of your career.

Interview Process

Resume Screening
Introductory Call
Technical Assessment
Panel Call 1 - 45 minutes
Panel Call 2 - 45 minutes
HR Call - 45 minutes

Conclusion

The Technical Support Engineer role isn\'t just a job; it\'s your invitation to be part of an epic journey at Swym. You\'ll be the catalyst behind our journey to greatness, and your impact will be legendary. If you\'re ready to seize the opportunity of a lifetime and help shape the future of e-commerce, this is your moment!

Seniority level